JS Error prevents plugin to load properly

  • Resolved marajah

    (@marajah)


    2 years, 11 months ago

    Hello, everybody.
    Thank you Aurovrata for this wonderful plugin.
    I would love to use it, but I’m facing some issues. Can you just give me an hint to find a solution?
    Every time that I open a form or start a new one I receive an alert with the message:
    The editor failed to load. You may recover your form by copying it into a new form editor, do you wish to continue?
    And in the editor page I can see this error:

    There is a javascript error on the page which prevents the editor from loading properly.
(file: <my root>/wp-admin/post-new.php?post_type=wpcf7_contact_form, line:5571
TypeError: Backbone.Marionette is undefined)

    If I click Cancel I can continue, but a message saying that “The link you followed has expired” appears when I’m going to save the form. It saves the form, but everything seems very unstable, so I am not using it.
    Any help is appreciated

Viewing 1 replies (of 1 total)
  • Plugin Author Aurovrata Venet

    (@aurovrata)

    2 years, 9 months ago

    Your page has a js error related to Backbone.Marionette which is not a library used by this plugin. Hence I reckon you are using a someother plugin that is trying to load the abve js on the form editor page…am afraid I can’t be of much help as it is unrelated to this plugin. Fix that error, and the samrt grid should work again.

    PS: if you are unable to fix this, try the following: disable your other plugins to see which one is culprit. If that does not work switch your theme to a std WordPress theme.

Viewing 1 replies (of 1 total)
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