JP cached wrong staging URLs into search index, not updated post-migration

  • Resolved hooohn

    (@hooohn)


    1 year, 2 months ago

    Hi,

    We’re experiencing an issue with Jetpack Search after migrating our site from a staging environment to the live domain.

    On staging, our URLs followed this structure:
    https://example.com/wordpress/slug
    After the migration, the live site now uses clean URLs like:
    https://example.com/slug

    However, when we use Jetpack Search, the results still show the old staging URLs (with /wordpress/). It seems Jetpack has cached the staging URLs into the search index, and they have not been updated post-migration.

    We believe the solution would be to clear or rebuild the Jetpack search index so it correctly reflects the current live site URLs.

    Can you please assist us in resetting or reindexing the search data?

    We are currently using the free version of Jetpack Search on our website.

    (“The link to the page you need help with” is just one of many incorrect URLs.)

    Thanks in advance!
    Best regards.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Stef (a11n)

    (@erania-pinnera)

    1 year, 2 months ago

    Hi there, @hooohn,

    Thanks for the detailed explanation of your issue. I have pushed a Search index for your site, which should complete in 24 hours.

    Could you please test it again after 24 hours from now, and let us know if the problem is resolved? Thanks, and speak soon 🙂

    Thread Starter hooohn

    (@hooohn)

    1 year, 2 months ago

    Hi @erania-pinnera ,

    Thanks for your support.

    We tested it again after more than 24 hours, but unfortunately, the links in the search results are still pointing to URLs that include /wordpress/.

    Please let us know if there’s anything else we can do.

    Best regards.

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    1 year, 2 months ago

    Hi @hooohn –

    Thanks for the update.

    We’re trying a different process on our end and will let you know when it is resolved.

    Internal Ref: JPHDA-22

    Chatoxz (a11n)

    (@chatoxz)

    1 year, 2 months ago

    Hello there, Sebastian from Jetpack here. I hope you are doing well.

    While investigating this issue, could you please update Jetpack Search to the latest version and let us know if that resolves the issue. We would like to discard the Jetpack search version as a possible issue here.

    Please let us know how it goes.

    Internal Ref: JPHDA-22

    Thread Starter hooohn

    (@hooohn)

    1 year, 2 months ago

    Hi @lastsplash and @chatoxz ,

    We’ve updated Jetpack Search to the latest version as suggested, and the issue has indeed been resolved. After updating the plugin, all search results now display the correct URLs – without the /wordpress/ path.

    Thanks a lot for your help and support.

    Best regards.

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    1 year, 2 months ago

    Hi there, @hooohn,

    We’re so happy to hear that that issue has been resolved. Thanks for taking the time to share this good news with us!

    This thread is now solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)

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