• Resolved syzygist

    (@syzygist)


    I have been keeping sites I manage on version 4.1.7 until you get all of the bugs worked out (and features restored) to the new version. One site was accidentally updated by a client, so I reinstalled 4.1.7, but now the weekly backup job, that had been working fine (using wp cron), won’t start. The job apparently does nothing at all at the scheduled time – there is no backup file and no log. When I try to run it manually, I get “Job has started, but not responded for 10 seconds.” I also tried starting with the link, but again, nothing happened.

    Here’s the debug info:

                                    WordPress version: 6.8.1

    BackWPup version: 4.1.7
    PHP version: 8.2.28 (64bit)
    MySQL version: 10.6.22-MariaDB-log
    cURL version: 8.13.0
    cURL SSL version: OpenSSL/1.1.1w
    WP-Cron url: https://mydomain.com/wp-cron.php
    Server self connect: Not expected HTTP response:
    Status-Code: 200
    X-powered-by: PHP/8.2.28
    Expires: Wed, 11 Jan 1984 05:00:00 GMT
    Cache-control: no-cache, must-revalidate, max-age=0
    Content-type: text/html; charset=UTF-8
    Content-length: 0
    Date: Tue, 03 Jun 2025 20:37:24 GMT
    Server: LiteSpeed
    Alt-svc: h3=”:443″; ma=2592000, h3-29=”:443″; ma=2592000, h3-Q050=”:443″; ma=2592000, h3-Q046=”:443″; ma=2592000, h3-Q043=”:443″; ma=2592000, quic=”:443″; ma=2592000; v=”43,46″

    Document root: /home/mydomain/public_html
    Temp folder: /home/mydomain/public_html/wp-content/uploads/backwpup/73cea1/temp/
    Log folder: /home/mydomain/public_html/wp-content/uploads/backwpup-73cea1-logs/
    Server: LiteSpeed
    Operating System: Linux
    PHP SAPI: litespeed
    Current PHP user: mydomain
    Maximum execution time: 600 seconds
    BackWPup maximum script execution time: 25 seconds
    Alternative WP Cron: Off
    Disabled WP Cron: Off
    CHMOD Dir: 493
    Server Time: 20:37
    Blog Time: 13:37
    Blog Timezone: America/Los_Angeles
    Blog Time offset: -7 hours
    Blog language: en-US
    MySQL Client encoding: utf8
    PHP Memory limit: 1024m
    WP memory limit: 40M
    WP maximum memory limit: 1024m
    Memory in use: 22.00 MB
    Loaded PHP Extensions:: Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, ctype, curl, date, dba, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, imap, intl, json, ldap, libxml, litespeed, mailparse, mbstring, mcrypt, memcached, msgpack, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, random, readline, redis, session, shmop, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, timezonedb, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

    Any suggestions?

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support Saransh

    (@saranshwpm)

    Hi @syzygist,

    Thank you for contacting us.

    Can you please try following the troubleshooting steps mentioned in this doc: https://backwpup.com/docs/job-has-started-but-not-responded-for-10-seconds/?

    Let us know how it goes.

    Best Regards,

    Thread Starter syzygist

    (@syzygist)

    Thanks for your reply. The site is not in maintenance mode, the host is not blocking wp-config.php, and alternate cron produced the same error. Version 4.1.7 of BackWPup was working perfectly through the last successful backup on 5/20/25. Later that day, the plugin was updated from 4.1.7 to 5.2.2. I reinstalled 4.1.7 the same day, and checked that all previously configured backup jobs were intact. However, the next scheduled job on 5/27/25 did not run, nor was I able to initiate a manual job successfully on that date, nor did the 6/3/25 job run. Since 4.1.7 had been working perfectly for many weeks before this happened, it seems pretty clear that something was changed by the update to 5.2.2 that was not hanged back when I reinstalled 4.1.7.

    So what does 5.2.2 change that would not be overwritten back to its pre-update state by a 4.1.7 reinstall, and which would abort a job before it started?

    Plugin Support Saransh

    (@saranshwpm)

    Hi,

    Thanks for the detailed follow-up.

    Since 4.1.7 was reinstalled but jobs are still not running, could you please try the following steps to help isolate the issue?

    1. Create a new backup job in version 4.1.7 — this will help confirm if the problem is limited to older jobs or something more global.
    2. Try changing the schedule time slightly for the existing job — for example, adjust it by 15–30 minutes and observe if it triggers.
    3. If the job still doesn’t run, please check whether a backup log is being generated or not — that can offer more insight.

    Let us know what you find, and we’ll guide you further based on the results.

    Best regards,

    The BackWPup Team

    Thread Starter syzygist

    (@syzygist)

    1). I created a new backup job, but it didn’t run as scheduled

    2). I had already changed both the time and day of the old backup job to no avail, but I tried it again – still nothing.

    3). No logs are being generated, presumably because the jobs aren’t starting.

    Thread Starter syzygist

    (@syzygist)

    The new job I set up yesterday did run overnight. According to my recollection, I set it to run in the afternoon, 10 minutes after I scheduled it so I could see whether it triggered, and on a weekly basis. Instead, it ran in the early morning, and is set as a daily job (a setting I never use). To test these settings again, I have changed the day and time (to start tomorrow morning), and also changed it to a weekly job. Stay tuned.

    Thread Starter syzygist

    (@syzygist)

    The new backup job completed as (re-)scheduled. However, it took twice as long (both times). I recreated the backup set in the old job to the best of my memory in the new job, and I appear to have gotten it right, as the backup file size from the new job is the same size as it was for the old job. So why is it taking so much longer?

    Would the update/rollback have changed the maximum script execution time (currently 25 – what is default?), or the reduce server load setting (currently medium – pretty sure that’s what it was before)?

    If not, what else could’ve lengthened the duration of the backup? It’s a large site with gigantic backup files on shared hosting, so I want to keep the server usage as modest as possible. I have rescheduled the new job to the same schedule as the old weekly backup time to test whether that simply might be a lower traffic time on the server, but double the duration seems like a pretty big difference for variations in server traffic.

    Plugin Support Saransh

    (@saranshwpm)

    Hello,

    Thanks for the update, and glad to hear the new job completed successfully!

    Regarding the increased backup time — updating or rolling back generally doesn’t impact PHP settings like script execution time or the “reduce server load” level. The new version may have only affected the scheduled job timing.

    Here are a few suggestions to help optimize performance:

    • You can experiment with the Maximum Script Execution Time setting between 20–25 seconds and see if it makes any noticeable difference.
    • To reduce server load and speed up processing, consider switching the archive format to TAR — it’s less resource-intensive compared to ZIP, especially on shared hosting.

    Hope this helps.

    Thread Starter syzygist

    (@syzygist)

    The new job ran at the time the old job was previously scheduled, but again, as with all previous tests of the new job, it took more than twice as long to create a file that was exactly the same size. We prefer zip files, and that’s how the old job was compressed, so that can’t account for the difference.

    I’ll reduce the Maximum Script Execution Time from 25 to 20, but it seems to me that breaking the job up into a larger number of smaller pieces would cause it to take more time, not less. Please let me know if there is a flaw in this reasoning. Also, you didn’t mention what the default setting for this is – 25? Or something else? Is 30 an option?

    Thread Starter syzygist

    (@syzygist)

    So here’s a weird twist – the original job suddenly executed last night, on its old schedule, for the first time in three weeks. And it took about half as long as the new job though the backup set is the same, consistent with its previous speed. Furthermore, I changed nothing since I last posted. I had intended to change the max execution time to 20, but forgot about it while awaiting your reply on whether 30 was an option.

    Plugin Support Saransh

    (@saranshwpm)

    Hi @syzygist,

    Thanks for the update!

    Yes, the default value is 25 and suggested is between 20-25 if there’s any issue.

    Honestly, it’s hard to say what exactly made the old job run again — maybe something triggered cron properly this time or some background process clicked into place. But good to hear it completed and ran quicker.

    Is everything working fine now, or are you still seeing delays with the new job?

    Let me know, happy to help further if needed.

    Thread Starter syzygist

    (@syzygist)

    The new job ran last night, and for the first time, the length of time it took was comparable to the original job (instead of twice as long or more). I haven’t changed anything, so I don’t know why.

    Plugin Support Saransh

    (@saranshwpm)

    Hi again,

    That’s nice to hear! Sometimes server load or temporary factors can impact the backup duration, so glad it’s back to normal now.

    Is it okay to consider this resolved? Feel free to open a new thread anytime if you need further assistance, always happy to help!

    Best regards,

    Thread Starter syzygist

    (@syzygist)

    Yes, I’m marking it resolved as there is nothing we can troubleshoot at the moment. Thanks for your assistance.

Viewing 13 replies - 1 through 13 (of 13 total)

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