Job started, but not responded for 10 seconds…

  • Resolved RealGeekDad

    (@realgeekdad)


    6 years, 5 months ago

    I love BackWPUP and use it all of my sites! 🙂

    I’m having an issue right now though. The full backup job on one of my client sites was working OK, but today it stalled out. Here is the log:

    [INFO] BackWPup 3.4.4; A project of Inpsyde GmbH
[INFO] WordPress 4.8.2 on https://sinagreen.com/
[INFO] Log Level: Normal 
[INFO] BackWPup job: Full Backup
[INFO] Logfile is: backwpup_log_670b5e_2017-11-09_09-48-56.html
[INFO] Backup file is: backwpup_SNTQWXRW01_SinaGreen_2017-11-09_09-48-56.zip
[09-Nov-2017 09:48:56] 1. Try to backup database …
[09-Nov-2017 09:48:56] Connected to database sinagree_jv2k on localhost
[09-Nov-2017 09:48:57] Added database dump "sinagne2_jv2k.sql.gz" with 547.09 KB to backup file list
[09-Nov-2017 09:48:57] Database backup done!
[09-Nov-2017 09:48:57] 1. Trying to make a list of folders to back up …
[09-Nov-2017 09:49:14] Added "wp-config.php" to backup file list
[09-Nov-2017 09:49:14] 759 folders to backup.
[09-Nov-2017 10:17:18] ERROR: Aborted by user!
[09-Nov-2017 10:17:18] ERROR: Job has ended with errors in 1702 seconds. You must resolve the errors for correct execution.

    When I try again, I constantly get the following:

    Job "Full Backup" has started, but not responded for 10 seconds.

    I’ve tried bumping up memory limits, execution time, etc. all to no avail. Here are the system settings as they currently stand:

    WordPress version: 4.8.2
BackWPup version: 3.4.4
PHP version: 7.0.25  (64bit)
MySQL version: 5.6.37
cURL version: 7.55.1
cURL SSL version: OpenSSL/1.0.2m
WP-Cron url: https://sinagreen.com/wp-cron.php
Server self connect: Response Test O.K.
Document root: /home/sinagreen/public_html
Temp folder: /home/sinagreen/public_html/wp-content/uploads/backwpup-670b5e-temp/
Log folder: /home/sinagreen/public_html/wp-content/uploads/backwpup-670b5e-logs/
Server: Apache
Operating System: Linux
PHP SAPI: cgi-fcgi
Current PHP user: sinagreen
Maximum execution time: 90 seconds
Alternative WP Cron: Off
Disabled WP Cron: Off
CHMOD Dir: 0755
Server Time: 15:0
Blog Time: 15:00
Blog Timezone: 
Blog Time offset: 0 hours
Blog language: en-US
MySQL Client encoding: utf8mb4
PHP Memory limit: 256M
WP memory limit: 256M
WP maximum memory limit: 256M
Memory in use: 48.00 MB
Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, filter, ftp, gd, hash, imap, json, libxml, mcrypt, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, session, sockets, sqlite3, standard, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, zlib

    Any hints? I’m banging my head against a wall over here! B-)

    Thanks in advance,

    Jeff Buxton
    RealGeekDad

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
1 2
  • Andreas W.

    (@aweissinpsyde)

    6 years, 5 months ago

    Hello RealGeekDad,

    maybe this article can help you https://backwpup.com/docs/job-has-started-but-not-responded-for-10-seconds/

    regards

    Andreas

    Thread Starter RealGeekDad

    (@realgeekdad)

    6 years, 5 months ago

    Yeah, I read that article before posting, but I didn’t see anything that helped me since I wasn’t getting an error for “server self connect”.

    Thank you for for taking a look. =8^>

    Thread Starter RealGeekDad

    (@realgeekdad)

    6 years, 5 months ago

    I thought I might have a file/directory permission problem – ie, BackWpUp times out trying access a file targeted for backup. Can anyone point me to some guidance on this topic? I’d rather not chmod 777. 😉

    Andreas W.

    (@aweissinpsyde)

    6 years, 5 months ago

    Hi RealGeekDad,

    cn you please run a job again and send us your log because in your last log what you posted was the job aborted by user

    [09-Nov-2017 10:17:18] ERROR: Aborted by user!

    Please go to BackWPup → Settings → Information. There you can find the entry Server self connect with more details, which are relevant. Is your Server self connect Responde Test OK?

    Thank you

    Thread Starter RealGeekDad

    (@realgeekdad)

    6 years, 5 months ago

    Andreas,

    Thank you for your response. You really have produced a great backup tool. 🙂

    If you take a look again at my original post, you will see that I did copy/paste the from the information/debug page as well. Server self connect still shows as follows:

    Server self connect: Response Test O.K.

    All the best,

    RealGeekDad

    Thread Starter RealGeekDad

    (@realgeekdad)

    6 years, 5 months ago

    Also, if you look again at the time stamps in the first log, you will see that it had stalled out for nearly 20 minutes, which was very unusual for this site. Usually, the entire backup takes less than 20 minutes. That is why I aborted it. I included it in the post only to give a full picture of what precipitated the current “job has not responded for 10 seconds” situation.

    Thanks again,

    RealGeekDad

    Andreas W.

    (@aweissinpsyde)

    6 years, 5 months ago

    Hello RealGeekDad,

    sorry my fault. Can you please set the maximum execution time: 90 seconds to 25 seconds (BackWPup Pro › Settings)

    Plugin Support BWU support

    (@duongcuong96)

    6 years, 5 months ago

    Hi @realgeekdad
    If you uncheck XML Export from your job setting, is that works?

    Thread Starter RealGeekDad

    (@realgeekdad)

    6 years, 5 months ago

    Setting the max execution time to 25 seconds didn’t change the final result.

    I already had XML Export unchecked.

    I there any way to get some verbose logging turned on? The regular execution log doesn’t seemed to be updated in this situation.

    Thank you,

    Jeff

    Thread Starter RealGeekDad

    (@realgeekdad)

    6 years, 5 months ago

    OK, so I changed the php.ini max execution time to 25 seconds as well (in addition to the aforementioned change to BackWPup Pro › Settings). Now I am back to executing, but waiting a very long time for it to complete:

    [INFO] BackWPup 3.4.4; A project of Inpsyde GmbH
[INFO] WordPress 4.8.2 on https://sinagreen.com/
[INFO] Log Level: Normal 
[INFO] BackWPup job: Full Backup
[INFO] Logfile is: backwpup_log_670b5e_2017-11-10_14-09-08.html
[INFO] Backup file is: backwpup_G5TQWXTH01_SinaGreen_2017-11-10_14-09-08.zip
[10-Nov-2017 14:09:08] 1. Try to backup database …
[10-Nov-2017 14:09:08] Connected to database sinagree_jv2k on localhost
[10-Nov-2017 14:09:09] Added database dump "sinagne2_jv2k.sql.gz" with 547.83 KB to backup file list
[10-Nov-2017 14:09:09] Database backup done!
[10-Nov-2017 14:09:09] 1. Trying to make a list of folders to back up …
[10-Nov-2017 14:09:11] Added "wp-config.php" to backup file list
[10-Nov-2017 14:09:11] 759 folders to backup.
[10-Nov-2017 14:09:11] 1. Trying to generate a file with installed plugin names …
[10-Nov-2017 14:09:11] Added plugin list file "Sina-Green-Farm-Direct-Coffee.pluginlist.2017-11-10.txt.gz" with 894.00 B to backup file list.
[10-Nov-2017 14:09:11] 1. Trying to generate a manifest file …
[10-Nov-2017 14:09:11] Added manifest.json file with 5.26 KB to backup file list.
[10-Nov-2017 14:09:11] 1. Trying to create backup archive …
[10-Nov-2017 14:09:11] Compressing files as PclZip. Please be patient, this may take a moment.

    As of right now, it is 16:24 and I’m still waiting at the same point. I’m being very patient. 😉

    This is a step in the right direction, but I don’t think the issue is completely resolved yet.

    – Jeff

    • This reply was modified 6 years, 5 months ago by RealGeekDad.
    Thread Starter RealGeekDad

    (@realgeekdad)

    6 years, 5 months ago

    Update: I’m still waiting on that job to finish… :-/

    In the meantime, I verified the file and dir ownership on the server. All is as I expected it to be:

    * everything under WP dir is owned by my admin user acct
    * Apache runs user acct which is member of same group with permissions to WP dirs
    * All files are set to 664
    * All dirs are set to 775

    This my usual practice when I set up VPS for clients.

    Nothing out of the ordinary here. I’m really scratching my head on this one.

    Continuing to troubleshoot, changing one thing at a time and seeing it it makes any difference…

    – Jeff

    Thread Starter RealGeekDad

    (@realgeekdad)

    6 years, 5 months ago

    Since I’m stuck on this step currently…

    Compressing files as PclZip. Please be patient, this may take a moment.

    …could it be a problem with the PclZip PHP library? Is it OK that I’m using this version of PHP on my VPS?

    PHP version: 7.0.25 (64bit)

    Thanks again in advance for any further advice you can give.

    – Jeff

    Thread Starter RealGeekDad

    (@realgeekdad)

    6 years, 5 months ago

    I verified that the same problem happens when I change PHP to:

    PHP version: 5.6.32 (64bit)

    I did a spot check on other client sites that use same hosting service (a local reseller via LogicBoxes). BackWPUp was running OK on these sites at least as recently as last Friday, Nov 3. Today, I’m having this same “job started, but not responded” problem on *all* of my sites. I even tried doing a simple MySQL DB only backup on a very small site and the same thing happened. Occasionally, I can get a job to start, but then it gets stuck on some step (not always the same step).

    I’m starting to suspect something changed recently on the provider side. Has anyone else experienced similar problems on sites hosted by LogicBoxes?

    Thank you,

    Jeff

    • This reply was modified 6 years, 5 months ago by RealGeekDad.
    Andreas W.

    (@aweissinpsyde)

    6 years, 5 months ago

    What your current version of PclZip on your server?

    Thread Starter RealGeekDad

    (@realgeekdad)

    6 years, 5 months ago

    I have the following PHP zip packages installed:

    ea-php70-php-zip.x86_64 7.0.25-1.1.3.cpanel
    ea-php70-php-bz2.x86_64 7.0.25-1.1.3.cpanel

    Is PclZip include in there somewhere? I’m having a difficult time determining a version for PclZip specifically.

    BTW, I’m getting the same results regardless which compression type I pick (zip, tar, etc.)

    Do you have any documentation on PHP prerequisites for BackWPUp? I.e., something that lists all of the dependencies I must have installed and recommended minimums for memory limits, execution times, etc.?

    Thank you,

    Jeff

Viewing 15 replies - 1 through 15 (of 17 total)
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