Support » Plugin: BackWPup - WordPress Backup Plugin » Job error due to folders not being in open basedir

  • Resolved gilentxo

    (@gilentxo)


    Hi,

    I recently installed Backwpup, but can’t run a backup job. I’m getting this error:

    Folder /…/wp-content/uploads/backwpup-4a17c6-temp is not in open basedir, please use another folder.
    Folder /…/wp-content/uploads/backwpup-4a17c6-logs is not in open basedir, please use another folder.

    I have tried to create a new job with exactly same settings from the old job but to no avail.

    Here you are screenshots of the error and of BackWPUp -> Settings -> Logs

    https://imgur.com/a/1ZZyey8

    Thanks for your help!

    • This topic was modified 1 month ago by gilentxo.

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  • Plugin Support duongcuong96

    (@duongcuong96)

    Hi @gilentxo
    Please show me your server configuration by go to BackWPUp -> Settings -> Infomation -> and press “Get debug info”
    Thanks!

    Plugin Support duongcuong96

    (@duongcuong96)

    @gilentxo
    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ;),

    Btw, If you find BackWPUp is useful for you, we would really appreciate. if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support 😀
    https://wordpress.org/support/plugin/backwpup/reviews/

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