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[resolved] jigoshop SSL checkout error (23 posts)

  1. Rob Goodwin
    Member
    Posted 1 year ago #

    I was getting the dreaded "Sorry, your session has expired." error message at checkout. (using Jigoshop, Stripe) I still haven't been able to fix it.

    In an effort to find a solutions for this, I turned off the "WordPress HTTPS" plugin (Now I get errors with 'mixed SSL' content, so it's not a permanent solution). However, I now get this error when trying to check out with Jigoshop/Stripe.

    "The Stripe payment gateway encountered an error while trying to process your payment. Please try again. You passed an empty string for 'card'. We assume empty values are an attempt to unset a parameter; however 'card' cannot be unset. You should remove 'card' from your request or supply a non-empty value"

    Any Ideas? Or better yet, how can I turn on the "WordPress HTTPS" plugin without getting the "Session Expired" message?

    WordPress 3.9.1
    Jigoshop 1.9.5
    Stripe Gateway for Jigoshop 1.2.2 (Which I'll be getting a refund for if I can't find a solution to this soon.)

    Please help.

    https://wordpress.org/plugins/jigoshop/

  2. Jigoshop Support - Paul
    Jigoshop Support Rep
    Plugin Author

    Posted 1 year ago #

    Hi Rob,

    Please check if "Force SSL on checkout" is enabled in Jigoshop --> settings --> General

    Can you send us login details to support(at)jigoshop.com?

  3. Rob Goodwin
    Member
    Posted 1 year ago #

    Yes, when I have "Force SSL on Checkout" checked, I get browser warnings that not all of my resources are secure (widget images are being pulled through http, etc). And yes, this error "empty string for 'card'" happened when "Force SSL on Checkout" was checked.

    Of course turning that OFF completely shuts off the Stripe payment plugin anyway, so there's no way it could have been off.

    That "Force SSL" also causes other problems. For one customers can't ever get back to the HTTP version as all of the links have been converted to HTTPS. I installed WordPress HTTPS to combat that problem. (which gives me a "Sorry, session expired" error on checkout)

    Thoughts?

  4. Rob Goodwin
    Member
    Posted 1 year ago #

    Here's a JPG image of what my log entries look like in my Stripe Account.

    NOTICE: the Card field is in fact actually blank.

    Image here

  5. Jigoshop Support - Paul
    Jigoshop Support Rep
    Plugin Author

    Posted 1 year ago #

    Please try relative urls not absolute and it will be fine. It's a theme issue as far as I can tell.

    If that doesn't work please send us login details to support@jigoshop.com

  6. Rob Goodwin
    Member
    Posted 1 year ago #

    I'm sorry, "relative URLs" where? If you mean in my misc site images, that might solve the mixed content issue, but certainly doesn't get the plugin working (as far as I can see).

    Or am I missing what you're trying to say?
    Thanks

  7. Jigoshop Support - Paul
    Jigoshop Support Rep
    Plugin Author

    Posted 1 year ago #

    Stripe is being used by many clients, I'm surprised that there is an issue on one website.

    Please send us login details to support@jigoshop.com and we will look into it.

  8. Rob Goodwin
    Member
    Posted 1 year ago #

    Yeah, I'm sure it's a good plugin. I just can't get it to work for anything. Disabled all my plugins... no go. I'm not sure what to do at this point.

  9. Jigoshop Support - Paul
    Jigoshop Support Rep
    Plugin Author

    Posted 1 year ago #

    Rob,

    Our lead developer is on the case and he will update you shortly.

  10. Jigoshop Support - Paul
    Jigoshop Support Rep
    Plugin Author

    Posted 1 year ago #

    Hi Rob,

    Please update to 1.9.6, clear the cache and check it again.

  11. Rob Goodwin
    Member
    Posted 1 year ago #

    Thanks. I updated to 1.9.6, cleared the cache and attempted several transactions (with different cards)... still the same message.

    "You should remove 'card' from your request or supply a non-empty value"

  12. Jigoshop Support - Paul
    Jigoshop Support Rep
    Plugin Author

    Posted 1 year ago #

    Ok, please change your theme to http://wordpress.org/themes/twentythirteen and check if you experience the same issue?

  13. Rob Goodwin
    Member
    Posted 1 year ago #

    Yes, same error message using 2013 theme. But I do appreciate the troubleshooting.

  14. Jigoshop Support - Paul
    Jigoshop Support Rep
    Plugin Author

    Posted 1 year ago #

    Rob,

    In which case we will have to look into it on your website

  15. Rob Goodwin
    Member
    Posted 1 year ago #

    Thanks for your help. I have sent an admin username/password to your support email address. I hope a solution can be found.

  16. Rob Goodwin
    Member
    Posted 1 year ago #

    Brand new empty database
    Fresh install of WordPress
    Fresh install of Jigoshop
    Fresh install of Stripe plugin

    Still the same error "You should remove 'card' from your request or supply a non-empty value".

    It's probably some server setting or something, but I give up.
    I really wish it had worked.

  17. Jigoshop Support - Paul
    Jigoshop Support Rep
    Plugin Author

    Posted 1 year ago #

    Hi Rob,

    I was informed that apparently this issue was fixed. Can you please confirm if it's fine now?

  18. Rob Goodwin
    Member
    Posted 1 year ago #

    Yes, it appears that the issue has been resolved and seems to be working properly on my site now.

    Thanks for your help.

  19. Jigoshop Support - Paul
    Jigoshop Support Rep
    Plugin Author

    Posted 1 year ago #

    I'm happy to hear that its fine now. Thank you for your patience.

  20. bfly03
    Member
    Posted 1 year ago #

    Can you let us know what was causing this? I am getting this error now and can not process payments.

  21. bfly03
    Member
    Posted 1 year ago #

  22. kimrhar
    Member
    Posted 11 months ago #

    Ditto. How did you fix this? Having the same issue.

  23. bfly03
    Member
    Posted 11 months ago #

    I had to contact jigoshop support and open a ticket.

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