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[resolved] Jigoshop invoice missing 80% of content!!! (11 posts)

  1. richieharcourt
    Member
    Posted 1 year ago #

    hi, I am running Jigoshop 1.8.4, just upgraded a few days ago from 1.8.1 and at the same time I removed a couple of unused plugins Affiliates and Affiliates Jigoshop Light. Today I put a new order into Jigoshop via the backend for an order a customer emailed me, and the order seemed to go in smoothly. But the invoice is missing 80% or more of the content, its badly truncated...... see below example, thats all I get in the invoice, and further down is a Jigoshop system info dump.

    My whole WordPress and Jigoshop is very unmodified I do not touch stuff behind the scenes.....

    Any ideas welcome please help me fix this....

    Thanks
    Richard Harcourt

    <start of invoice>

    ================================================================================
    Aotearoa Back Country Developments Limited - ASB Bank a/c 12-3482-0000452-00 Christchurch New Zealand
    64-3-3266585
    sales@splitn2.com

    ORDER #2188 Date: April 9, 2014
    ================================================================================

    1 x Whitedot Ski Preacher (#1009) - NZD561.20 (ex. tax)
    1 x Courier South Island Fastway

    <end of invoice>

    And here is a support dump from Jigoshop.........

    ### Begin System Info ###

    Multi-site: No

    SITE_URL: http://splitn2.com
    HOME_URL: http://splitn2.com

    Jigoshop Version: 1.8.4
    WordPress Version: 3.8.2

    Platform: Windows
    Browser Name: Internet Explorer
    Browser Version: 9.0
    User Agent String: Mozilla/5.0 (compatible; MSIE 9.
    0; Windows NT 6.0; Trident/5.0)

    PHP Version: 5.2.17
    MySQL Version: 5.0.51a
    Web Server Info: Apache (FreeBSD) mod_perl/2.0.3 Perl/v5.8.8

    PHP Memory Limit: 256M
    PHP Post Max Size: 32MB
    PHP Upload Max File Size: 32MB

    WP_DEBUG: Disabled

    WP Table Prefix: Length: 3 Status: Acceptable

    Show On Front: page
    Page On Front: 6
    Page For Posts: 0

    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /usr/local/www/vhosts/splitn2.com/tmp
    Use Cookies: On
    Use Only Cookies: Off

    WordPress Memory Limit: 40MB
    WP_DEBUG: Off
    DISPLAY ERRORS: On (1)
    FSOCKOPEN: Your server supports fsockopen.

    ACTIVE PLUGINS:

    Akismet: 2.6.0
    Facebook, Twitter & Google+ Social Widgets: 1.3.7
    Favicon Rotator: 1.2.5
    iframe: 2.8
    Jigoshop: 1.8.4
    Jigoshop - Orders & Clients CSV Export: 1.0.1
    Page Links To: 2.9.3
    Slideshow: 2.2.21
    Super Simple Google Analytics: 1.7.1
    Widget Area Manager: 1.54
    WordPress SEO: 1.5.2.6
    WP-FindMeSpot: 1.2.5
    WP3 Newsletter: 1.0

    CURRENT THEME:

    Sport Grunge: 1.2

    ### End System Info ###

    https://wordpress.org/plugins/jigoshop/

  2. OptArt
    Member
    Posted 1 year ago #

    Hi Richie,
    We're checking it out

  3. sgt4295
    Member
    Posted 1 year ago #

    We have had Jigoshop for a year or so. Invoices and packing slips plugin was working well, but for the last several weeks, the extended price calculates, but does not move to the total column. This is a serious issue since credit card payments then are incorrect.

    SThompson

  4. OptArt
    Member
    Posted 1 year ago #

    So youn upgraded jigoshop only and it happened after jigoshop upgrade? No theme/other plugins changes?
    Can you post us your jigoshop system info on support@jigoshop.com for further investigation? We hope to solve it for you as soon as possible!

  5. sgt4295
    Member
    Posted 1 year ago #

    There were no updates, unless something updated automatically. I have been leaving the updates for a bit because of concern that any changes will cause a further glitch that I can't fix. However, this one is not going away and I don't know how to fix it.

    Here's our system info:
    ### Begin System Info ###

    Multi-site: No

    SITE_URL: http://www.uniscicorp.com
    HOME_URL: http://www.uniscicorp.com

    Jigoshop Version: 1.8.1
    WordPress Version: 3.8.2

    Platform: Windows
    Browser Name: Internet Explorer
    Browser Version: 10.0
    User Agent String: Mozilla/5.0 (compatible; MSIE 10
    .0; Windows NT 6.1; WOW64; Tride
    nt/6.0)

    PHP Version: 5.3.10-1ubuntu3.5
    MySQL Version: 5.5.29-0ubuntu0.12.04.1
    Web Server Info: Apache/2.2.22 (Ubuntu)

    PHP Memory Limit: 256M
    PHP Post Max Size: 200M

    WP_DEBUG: Disabled

    WP Table Prefix: Length: 3 Status: Acceptable

    Show On Front: page
    Page On Front: 4951
    Page For Posts: 1724

    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /var/lib/php5
    Use Cookies: On
    Use Only Cookies: On

    UPLOAD_MAX_FILESIZE: 1000MB
    POST_MAX_SIZE: 200MB
    WordPress Memory Limit: 40MB
    WP_DEBUG: Off
    DISPLAY ERRORS: N/A
    FSOCKOPEN: Your server supports fsockopen.

    ACTIVE PLUGINS:

    Category Order and Taxonomy Terms Order: 1.3.6
    CSV to SortTable: 4.2
    Custom Page Menus: 1.0
    Duplicate Post: 2.6
    Gravity Forms: 1.7.10
    Gravity Forms MailChimp Add-On: 2.3
    Gravity Forms Picatcha Add-On: 1.2
    Gravity Forms User Registration Add-On: 1.7
    Jigoshop: 1.8.1
    Jigoshop - Product Importer Deluxe: 1.2.6
    Jigoshop - Store Exporter: 1.4.4
    Jigoshop - Store Exporter Deluxe: 1.3.3
    Jigoshop - Up-sells/Cross-sells: 1.2
    Jigoshop Admin Bar Addition: 1.8
    Jigoshop FedEx Shipping Method: 1.2.0
    Jigoshop for PageLines: 1.4.7
    Jigoshop Invoices and Packing Slips: 1.0.7
    Jigoshop List View: 4.0
    List category posts: 0.46.4
    Members Import: 1.1
    NuCaptcha: 1.0.20375
    Pagelines Customize: 1.1.1
    Pagelines Sections: 1.0
    Peter's Login Redirect: 2.7.2
    Platinum SEO Pack: 1.3.8
    PopUp Domination: 3.5.2.1
    Post Types Order: 1.6.8
    Register Plus Redux: 3.9.10
    Section Switchboard: 1.3.1
    ShareThis: 7.0.9
    SQL Export: 0.02
    Stripe Payment Gateway: 1.2
    UberMenu 2 - WordPress Mega Menu Plugin: 2.3.2.2
    WordPress Custom Sidebar: 2.3
    WP-Filebase Pro: 3.1.13
    WP Menu Cart: 2.5.1

    CURRENT THEME:

    PageLines Framework: 2.4.4

    ### End System Info ###

  6. sgt4295
    Member
    Posted 1 year ago #


  7. sgt4295
    Member
    Posted 1 year ago #

    I understand that you will not be able to troubleshoot the Invoices plugin until Monday, April 14....

  8. Jigoshop Support - Paul
    Jigoshop Support Rep
    Plugin Author

    Posted 1 year ago #

    Most of our developers work UK working hours.. we will look into it tomorrow morning.

  9. OptArt
    Member
    Posted 1 year ago #

    Hi,
    New Jigoshop PDF Invoices plugin will be released on mon/tue and won't have that issue. Official post about it will be released on jigoshop.com blog.

  10. sgt4295
    Member
    Posted 12 months ago #

    It has been 3 months since my last inquiry about this and our PDF Invoices and Packing Slips plugin still renders the wrong amounts on extended price. I do not see on the blog where there is a fix for this. http://www.uniscicorp.com

  11. Jigoshop Support - Marcin
    Member
    Posted 12 months ago #

    Hi sgt4295,
    You can download newest version of that plugin from http://www.jigoshop.com/my-account.
    In case of any issues after upgrade - let us know via support@jigoshop.com with your current system info.

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