Title: jetpress disconnected
Last modified: August 30, 2016

---

# jetpress disconnected

 *  [rabit44](https://wordpress.org/support/users/rabit44/)
 * (@rabit44)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/jetpress-disconnected/)
 * I was using jet pack on my wordpress site. ONe day it just stopped working. I
   cannot figure out how to reconnect.
 * I have tried downloaded the jetpack plug in again but I get this error message.
   Downloading install package from [https://downloads.wordpress.org/plugin/jetpack.3.7.2.zip…](https://downloads.wordpress.org/plugin/jetpack.3.7.2.zip…)
 * Unpacking the package…
 * Installing the plugin…
 * Destination folder already exists. /home/content/p3pnexwpnas09_data03/98/2612298/
   html/wp-content/plugins/jetpack/
 * Plugin install failed.
 * Return to Plugin Installer
 * I cannot see the plugin in as an installed plug in so I have no idea what to 
   do to solve this or search for the solution.
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [10 years, 9 months ago](https://wordpress.org/support/topic/jetpress-disconnected/#post-6716916)
 * Could you try to log in to your site via FTP or CPanel, and delete the existing
   Jetpack plugin folder, and reinstall the plugin manually as explained here:
    
   [http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation](http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation)
 * You’ll find the Jetpack plugin folder here:
 *     ```
       wp-content
          plugins
            jetpack - DELETE THIS FOLDER
       ```
   
 * If you’re not sure how to do this, you can ask your hosting company for help.
   They should also have documentation explaining how to edit or remove files from
   your site using FTP or a File Manager in your admin panel.
 * Let me know how it goes.

Viewing 1 replies (of 1 total)

The topic ‘jetpress disconnected’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/jetpress-disconnected/#post-6716916)
 * Status: not resolved