Title: Jetpack's stat doesn't work Last modified: August 24, 2016 --- # Jetpack's stat doesn't work * [ngyukkai](https://wordpress.org/support/users/ngyukkai/) * (@ngyukkai) * [11 years, 4 months ago](https://wordpress.org/support/topic/jetpacks-stat-doesnt-work/) * error message: * http_request_failed: “connect() timed out!” * has anyone experienced the same? * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/) Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [11 years, 4 months ago](https://wordpress.org/support/topic/jetpacks-stat-doesnt-work/#post-6003609) * Could you let me know where you see that error? Do you experience the issue when trying to access Jetpack > Site Stats in your dashboard? * What happens when you access your stats on WordPress.com directly? [https://wordpress.com/stats](https://wordpress.com/stats) * Could you also post your site URL here, so I can have a look? * [petrakid](https://wordpress.org/support/users/petrakid1/) * (@petrakid1) * [11 years, 4 months ago](https://wordpress.org/support/topic/jetpacks-stat-doesnt-work/#post-6003751) * Site Stats aren’t working for me either. I have 4 different wordpress sites with Jetpack, and as of about 2 days ago, the the Sitestats block on the Dashboard shows: * > We were unable to get your stats just now. Please reload this page to try again. > If this error persists, please contact support. In your report please include > the information below. > User Agent: “Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, > like Gecko) Chrome/41.0.2272.118 Safari/537.36” > Page URL: “[http://www.hopebham.org/wp-admin/admin.php?page=stats&noheader&dashboard&width=1012”](http://www.hopebham.org/wp-admin/admin.php?page=stats&noheader&dashboard&width=1012”); > API URL: “[https://dashboard.wordpress.com/wp-admin/index.php?noheader=true&proxy&blog=89009986&page=stats&chart&unit=1&color=fresh&width=501&height=175&j=1:3.4.1”](https://dashboard.wordpress.com/wp-admin/index.php?noheader=true&proxy&blog=89009986&page=stats&chart&unit=1&color=fresh&width=501&height=175&j=1:3.4.1”); > http_request_failed: “Failed to connect to dashboard.wordpress.com port 443: > Connection timed out * … after about 30 seconds. If I click the “View All” button, the following info shows up after about 30 seconds: * > We were unable to get your stats just now. Please reload this page to try again. * This exact same thing has occurred for the past day and a half on all sites I use Jetpack on. There were no plug in installs, no updates, no changes to the sites at all, really (except I posted one one of the sites). Each site uses a different WordPress.com account. * ** I AM ABLE to access site states by going to wordpress.com and logging in. * My site url’s are: [http://www.hopebham.org](http://www.hopebham.org) [http://www.stpaullutheranbham.org](http://www.stpaullutheranbham.org) [http://www.thewordwise.org](http://www.thewordwise.org) [http://www.church200.com](http://www.church200.com)( but don’t bother with this one; just took it down so I can rework it) * [rdonato926](https://wordpress.org/support/users/rdonato926/) * (@rdonato926) * [11 years, 4 months ago](https://wordpress.org/support/topic/jetpacks-stat-doesnt-work/#post-6003752) * Same problem here. The stats were working fine until Tuesday the 14th and haven’t worked since. * [http://boardeveryday.com](http://boardeveryday.com) * [perchancetocook](https://wordpress.org/support/users/perchancetocook/) * (@perchancetocook) * [11 years, 4 months ago](https://wordpress.org/support/topic/jetpacks-stat-doesnt-work/#post-6003753) * Mine have stopped working too, I have both jetpack and google analytics and the numbers are completely off. Jetpack is no longer really registering views at all. * [http://perchancetocook.com/](http://perchancetocook.com/) * Plugin Contributor [Ryan C.](https://wordpress.org/support/users/ryanc413/) * (@ryanc413) * [11 years, 4 months ago](https://wordpress.org/support/topic/jetpacks-stat-doesnt-work/#post-6003761) * Could you each start your own thread, as per the [Forum Welcome](http://codex.wordpress.org/Forum_Welcome#Where_To_Post)? [http://wordpress.org/support/plugin/jetpack#postform](http://wordpress.org/support/plugin/jetpack#postform) * Thank you! Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Jetpack's stat doesn't work’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 5 replies * 6 participants * Last reply from: [Ryan C.](https://wordpress.org/support/users/ryanc413/) * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/jetpacks-stat-doesnt-work/#post-6003761) * Status: not resolved