Support » Plugin: Jetpack by » Jetpack’s plugin auto update feature is not updating all files

  • Resolved Thomas M


    Hi there,

    I am a plugin author. A user of my plugin experienced the latest update and one before to crash his site. See this thread.

    I can see in their history that they had the same issue with another plugin and expect this not to be on us since a general issue would affect every user or I could reproduce this.

    Before posting here, I looked for similar threads or help on your home page to see what could cause Jetpack to only update some part of the plugin files or if you have a resource for developers to look at in case I could improve the auto-update compatibility on my end. Is there anything I can look at that I have missed so far?


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  • Plugin Support supernovia


    Hey Thomas, I noticed @sirtapta uninstalled Jetpack and re-updated manually and got the same error, and @jonjuk wasn’t using our auto updater.

    I’m guessing the host may be timing out during the updates. Our tools just trigger the updates:

    Thomas M


    Got it, thanks. I was hoping that you have more of these requests and maybe a dedicated page with the things you learned from it.

    Plugin Support supernovia


    Yeah, I checked in with the team to be sure. Since this seems to happen sometimes with or without our updater triggering events, I’m thinking the best page for that info would be here:

    Managing Plugins

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