• Resolved tamaolive

    (@tamaolive)


    Hello,

    Please see email from Themify senior developer regarding Jetpack plugin issue:

    Hassan @ Themify wrote:
    Hi,

    Thank you for the credentials. The issue was caused by JetPack plugin. An update has been made to our theme and your website has been updated with the patch as well, can you please check and verify?

    Technical mambo jambo: JetPack’s InfiniteScroll module sends incorrect data type to post_gallery filter, reference: https://plugins.trac.wordpress.org/browser/jetpack/trunk/modules/infinite-scroll.php#L225. Please forward this message to JetPack’s support team so they can have a look at this.

    Please do let us know if you encounter any issues.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @tamaolive,

    Thank you for bringing this to our attention. To better assist you with the issue concerning the InfiniteScroll module, could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.

    It will also be helpful if you could provide any additional details on the incorrect data type being sent, or how it’s affecting your website after the patch from Themify. Thanks!

    Thread Starter tamaolive

    (@tamaolive)

    Hello,

    My site was working fine after the patch from Themify team. However I am now experiencing an error message saying: ‘ Jetpack cannot communicate with your site due to a critical error on the site

    URL: http://www.dogzoutfitters.com

    Thanks,

    Tamara

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @tamaolive,

    My site was working fine after the patch from Themify team. 

    If the patch was applied by the theme’s team, then I suspect we can’t do much about that and you should report to them – even if they push it back to us! If the Infinite Scroll and your site worked well before they update anything on their end, that’s indeed on them.

    About this:

    However I am now experiencing an error message saying: ‘ Jetpack cannot communicate with your site due to a critical error on the site

    The Jetpack connection looks nice and strong on my end, and your site doesn’t look offline or with a critical error, but on a Coming Soon mode. I guess you did it in order to work things out? If so, we’re happy to check anything Jetpack-related once your site is back publicly online 🙂

    By the way, I see you’re a WordPress.com paid customer, so you can contact our colleagues directly via this link should you need further support.

Viewing 3 replies - 1 through 3 (of 3 total)
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