• Hey guys,

    the function of jetpack backup is not working right now it stucks on closing archives and the time before it freezes on 0%. Please help.

    thank you

    Michael

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author JetBackup

    (@backupguard)

    Hello Michael,

    Can you please confirm that you are using JetBackup for WordPress, and not Jetpack? To provide clarification, this is a separate plugin, and if this is the plugin that you are using you can find their support threads here: https://wordpress.org/support/plugin/jetpack/

    Best Regards,

    The JetApps Team

    Thread Starter jellyjoker99

    (@jellyjoker99)

    Hi thanks for your reply.

    My fault, it is JetBackup. Not Jetpack.

    How we can solve the problem? It stucks and i cannot retry the backup.

    Best regards

    Thread Starter jellyjoker99

    (@jellyjoker99)

    Here you can see the freezing error. This status it has since 7 days.

    likr

    (@dardoconsulting)

    I have the same problem. It’s not advancing since a few weeks and I can’t retry uploading the backup.

    likr

    (@dardoconsulting)

    After uninstalling and installing the plugin I can click on the button to upload a backup. But the upload of the backup is very slow, not sure if it will work.

    Plugin Author JetBackup

    (@backupguard)

    Hello Michael,

    Can you please try updating to the latest version, v2.0.7, and see if the issue still persists? You can do this by opening WordPress admin -> PLugins -> click on auto-update for Jetbackup plugin and update. Thank you!

    Best regards

    The JetApps Team

    Was there ever a solution to this? Because this is now happening to me.

Viewing 7 replies - 1 through 7 (of 7 total)
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