Support » Plugin: Jetpack by » Jetpack won’t connect after successful plugin download

  • Resolved pattijryan


    Can’t get Jetpack to connect after installing thru the add new plugin process. Self-hosted site, I even opened and logged into my acct.
    Patti Ryan

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  • Plugin Author Jeremy Herve


    Jetpack Mechanic 🚀

    Jetpack uses your site’s XML-RPC file to communicate with Unfortunately, while we can access the file in a browser, we receive a 400 error whenever we try to connect to that file from a server.

    Do you use a security plugin that may restrict access to the file? If so, you’ll need to configure it to allow incoming and outgoing connections to /xmlrpc.php.

    If you do not use such plugin, you’ll want to contact your hosting provider and ask them if they currently block access to your site’s XML-RPC file.

    I hope this helps.

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