Support » Plugin: Jetpack by » Jetpack update is a blocking featured photos

  • Resolved Alison Gillespie


    I downloaded the most recent update and it blocked all of my featured photos. Disabled Jetpack. FWIW I am using Elegant Themes. Had to disconnect and I’m waiting for support from Elegant Themes. Came to this site to see if I could get back the older version. will keep looking for answers.

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  • Plugin Author Jeremy Herve


    Jetpack Mechanic 🚀

    Could you give me more details about the problem? I’m not sure what you mean by Featured photos?

    Do the images disappear when you enable Jetpack?
    If so, could you try to go to the Jetpack menu, and disable all modules, one at a time, in order to find out which one conflicts with your theme?

    Could you also post your site URL here, so I can have a look?

    I’ve been told by others to just disable to the Photon feature. Have to admit: didn’t even realize it was activated because I hadn’t “chosen” it from the Jetpack, but when I clicked “learn more” then was given the option to disable the Photon feature. So the photos came back on and I can get back to using the Plugin. I guess it is automatically turned on when you activate this plug in.

    Seems this may be a problem for others so maybe this will help the next person who is using Elegant Themes and having photo issues with the new Jetpack update.


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