Title: Jetpack Update fails
Last modified: August 21, 2016

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# Jetpack Update fails

 *  [festymusic](https://wordpress.org/support/users/festymusic/)
 * (@festymusic)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/jetpack-update-fails/)
 * Hi I`m trying to update jetpack on my site at [http://www.johnevansmusic.co.uk](http://www.johnevansmusic.co.uk)
   
   and I am constantly getting a failed installation both automatically and when
   uploading the zip file… The error message is:
 * Downloading update from [https://downloads.wordpress.org/plugin/jetpack.2.9.1.zip…](https://downloads.wordpress.org/plugin/jetpack.2.9.1.zip…)
   
   Unpacking the update… Could not copy file. jetpack/class.jetpack-xmlrpc-server.
   php
 * Can anyone help with this?
    Regards, John
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/)
 * (@richardmtl)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/jetpack-update-fails/#post-4706460)
 * Hi there,
 * There are a number of reasons that an automatic update could fail. Jetpack is
   a large plugin, with many modules and language files. This can cause issues with
   some servers when using the automatic update.
 * Could you please try manually reinstalling Jetpack? To do so, download the Jetpack
   plugin here:
    [http://downloads.wordpress.org/plugin/jetpack.latest-stable.zip](http://downloads.wordpress.org/plugin/jetpack.latest-stable.zip)
 * Then, log in to your site via FTP, and delete the existing Jetpack plugin folder.
   You should then be able to reinstall the plugin manually by following the instructions
   here:
    [http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation](http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation)
 * I would strongly recommend that you make a complete backup of your website before
   trying this.
 * I hope this helps! Please let me know if you have any questions.

Viewing 1 replies (of 1 total)

The topic ‘Jetpack Update fails’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Richard Archambault](https://wordpress.org/support/users/richardmtl/)
 * Last activity: [12 years, 1 month ago](https://wordpress.org/support/topic/jetpack-update-fails/#post-4706460)
 * Status: not resolved