Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Jetpack Update disabled some settings?

  • Resolved Johannes Weber

    (@johannes4711)


    Hello Jetpack,

    I am using your plugin since several years and I am quite happy with it. My blog is on: https://blog.webernetz.net .

    During an update in the last few days the plugin disabled a couple of settings, for example the “Site stats” and the “Allow users to subscribe to your posts and comments and receive notifications via email”. Don’t know why. Do you have similar reports?

    Furthermore, I am currently missing the meta tags e.g. for twitter cards. They disappeared and I don’t know why. I even don’t find an option to enable it. Do you have an idea?

    Thanks a lot,
    Johannes

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  • Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    Hm, that’s definitely the first I’ve heard of it. Would you please contact us via https://jetpack.com/contact-support/?rel=support so we can take a closer look?

    Thread Starter Johannes Weber

    (@johannes4711)

    Ok, I reached out the Jetpack support and got some help: Though we don’t know why all Jetpack modules were disabled (which seems to be a single problem at my site), we could find the cause for the missing meta tags: I forgot to enable the “publicize” module, which is responsible for those tags. After enabling it again, they were present, too.

    Thanks for that!
    Johannes

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