Title: Jetpack update damaged our CSS
Last modified: September 1, 2022

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# Jetpack update damaged our CSS

 *  Resolved [bellharbourdental](https://wordpress.org/support/users/bellharbourdental/)
 * (@bellharbourdental)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/jetpack-update-damaged-our-css/)
 * Hello,
 * Today I did an update on our jetpack plugin and we immediately received an email
   from WordPress notifying us that wordpress caught an error with our jetpack plugin.
 * We noticed that the heading images on our site are no longer showing up. When
   you go to bellharbourdental.com – each of the heading images on each page flash
   for approximately 1 second while loading and then they go blank.
 * We contacted our host and they notified us that it looks like the CSS was damaged
   due to Jetpack update.
 * Does anyone know how we can remedy this issue?
 * Thank you!
 * Derrick
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjetpack-update-damaged-our-css%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * (@lastsplash)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/jetpack-update-damaged-our-css/#post-15970592)
 * Hi [@bellharbourdental](https://wordpress.org/support/users/bellharbourdental/)–
 * > We noticed that the heading images on our site are no longer showing up. When
   > you go to bellharbourdental.com – each of the heading images on each page flash
   > for approximately 1 second while loading and then they go blank.
 * I see this happening. It looks like the header images are having a class applied
   dynamically that is hiding them by setting the opacity to 0. You can see that
   in this screenshot:
 * [⌊Screenshot on 2022 09 01 at 09 34 37⌉⌊Screenshot on 2022 09 01 at 09 34 37⌉[
 * It looks like the CSS rule is in a cached file created by your caching plugin.
   You can try resetting the cache to see if that fixes the issue.
 * That said, it doesn’t seem that this CSS would be generated by Jetpack as it 
   doesn’t correspond with the functionality in Jetpack. To be sure, please test
   with only Jetpack activated.
 * The Health Check plugin’s “Troubleshooting Mode” is a good way to do this. It
   allows you to make changes to your site without them reflecting on the frontend.
   You can download that plugin here:
 * [https://wordpress.org/plugins/health-check/](https://wordpress.org/plugins/health-check/)
 * Once you’ve installed and activated the plugin, you can go to Tools → Site Health:
 * * Select the Troubleshooting tab and then click Enable Troubleshooting to automatically
   disable all plugins and add a new Troubleshooting Menu item in the toolbar at
   the top of the wp-admin dashboard.
    * From here, you can enable and disable plugins
   and change the theme for your site, but without affecting normal visitors to 
   your site.
 * Within Health Check, please disable all plugins other than Jetpack and test again.
   If it works as expected, you know that the issue is with one of your plugins.
   Please enable your plugins one at a time, testing after each one, until you encounter
   the issue again. Once you do, you will know which plugin is causing the issue.
   At that point, you can either leave it disabled or reach out to the developers
   for a fix.`
 * > Today I did an update on our jetpack plugin and we immediately received an 
   > email from WordPress notifying us that wordpress caught an error with our jetpack
   > plugin.
 * Could you share the error message that you received? That would help us to figure
   out what is happening here. At present, it seems the Jetpack plugin is working
   correctly.
 *  Thread Starter [bellharbourdental](https://wordpress.org/support/users/bellharbourdental/)
 * (@bellharbourdental)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/jetpack-update-damaged-our-css/#post-15988274)
 * Hi [@lastsplash](https://wordpress.org/support/users/lastsplash/) thank you so
   much for your helpful response.
 * I went ahead and downloaded the Health Check plugin, entered troubleshooting 
   mode and disabled all of the plugins. Before even enabling any of the plugins.
   I noticed that, after making sure the correct theme was chosen, the site had 
   a “fatal error” showing which can be seen below.
 * file:///C:/Users/Rhonda/Desktop/website%20plugins%20disabled%20step%201%20fatal%
   20error.png
 * Then, it wasn’t until I enabled the “Advanced Custom Fields Pro” plugin that 
   the site looked nearly back to normal again. Except! that the issue with the 
   blank background picture was already happening.
 * Using Health Check, I wasn’t able to determine if or which plugin is affecting
   the background picture.
 * Here is the message that we received from WordPress after updating our site notifying
   us that an error was caught within Jetpack:
 *     ```
       Howdy!
   
       Since WordPress 5.2 there is a built-in feature that detects when a plugin
       or theme causes a fatal error on your site, and notifies you with this
       automated email.
   
       In this case, WordPress caught an error with one of your plugins, Jetpack.
   
       First, visit your website
       (http://email.bellharbourdental.com/c/eJxtjTsOwyAQBU9jymh3WWMoKNLkHnxlIgIW
       Jjl_nD7Sq0ajecmiUmjUyppEtBsgaSOKJSACLRE3YMabMeAkacYccjbKLww-1bq74ft7xNSmq7
       fQX2K3iYNiv0LQJjr2oGFLmLXkNRpnKItq9zmPc5H3hR7X_oYuLoZ9upbm9XWkUXpprX_cLL2d
       P-ML-gw5Dw) and check for any visible issues. Next, visit the page where
       the error was caught
       (http://email.bellharbourdental.com/c/eJxtjTsOwyAQBU9jymh3WWMoKNLkHnxlIgIW
       Jjl_nD7Sq0ajecmiUmjUyppEtBsgaSOKJSACLRE3YMabMeAkacYccjbKLww-1bq74ft7xNSmq7
       fQX2K3iYNiv0LQJjr2oGFLmLXkNRpnKItq9zmPc5H3hR7X_oYuLoZ9upbm9XWkUXpprX_cLL2d
       P-ML-gw5Dwwp-admin/update.php?action=update-selected&plugins=advanced-cust
       om-fields-pro%2Facf.php%2Cakismet%2Fakismet.php%2Cautoptimize%2Fautoptimiz
       e.php%2Cclassic-editor%2Fclassic-editor.php%2Cjquery-collapse-o-matic%2Fco
       llapse-o-matic.php%2Ccontact-form-7%2Fwp-contact-form-7.php%2Cflamingo%2Ff
       lamingo.php%2Cgoogle-analytics-dashboard-for-wp%2Fgadwp.php%2Cwidget-googl
       e-reviews%2Fgrw.php%2Cgoogle-sitemap-generator%2Fsitemap.php%2Cinsert-head
       ers-and-footers%2Fihaf.php%2Cbetter-wp-security%2Fbetter-wp-security.php%2
       Cjetpack%2Fjetpack.php%2Cmailgun%2Fmailgun.php%2Cninja-forms%2Fninja-forms
       .php%2Cpixelyoursite%2Ffacebook-pixel-master.php%2Cplugin-organizer%2Fplug
       in-organizer.php%2Cpure-chat%2Fpurechat.php%2Cregenerate-thumbnails-advanc
       ed%2Fregenerate-thumbnails-advanced.php%2Cshortpixel-image-optimiser%2Fwp-
       shortpixel.php%2Csimple-301-redirects%2Fwp-simple-301-redirects.php%2Cstri
       ng-locator%2Fstring-locator.php%2Cthe-post-grid%2Fthe-post-grid.php%2Cw3-t
       otal-cache%2Fw3-total-cache.php%2Cwp-fastest-cache%2FwpFastestCache.php%2C
       wp-file-manager%2Ffile_folder_manager.php%2Cwp-mail-smtp%2Fwp_mail_smtp.ph
       p%2Cwp-migrate-db%2Fwp-migrate-db.php%2Cwordpress-seo%2Fwp-seo.php&_wpnonc
       e=8d7cc9ed33) and check for any visible issues.
   
       Please contact your host for assistance with investigating this issue
       further.
       ```
   
 *  Plugin Contributor [Dan (a11n)](https://wordpress.org/support/users/drawmyface/)
 * (@drawmyface)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/jetpack-update-damaged-our-css/#post-16012788)
 * Hi [@bellharbourdental](https://wordpress.org/support/users/bellharbourdental/)
 * Unfortunately we can’t see the image you shared as that is a path to a local 
   image file on your computer. If you need to share a screenshot, here are a few
   options:
 * * [https://snipboard.io](https://snipboard.io)
    * [http://skitch.com/](http://skitch.com/)*
   [http://getcloudapp.com/](http://getcloudapp.com/) * [http://awesomescreenshot.com/](http://awesomescreenshot.com/)
 * I’m not seeing an issue with your background images currently, but I also see
   that Jetpack does not have a user connection. Could you try connecting Jetpack
   via Jetpack > Dashboard, and let us know if you still have trouble?
 *  Plugin Support [Jay](https://wordpress.org/support/users/bluejay77/)
 * (@bluejay77)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/jetpack-update-damaged-our-css/#post-16035149)
 * Hi there,
 * It has been more than one week since we have heard from you, so I’m marking this
   topic as resolved.
 * But if you have any further questions or need some more help, you’re welcome 
   to reply here or open another thread.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Jetpack update damaged our CSS’ is closed to new replies.

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## Tags

 * [Jetpack Update](https://wordpress.org/support/topic-tag/jetpack-update/)

 * 4 replies
 * 4 participants
 * Last reply from: [Jay](https://wordpress.org/support/users/bluejay77/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/jetpack-update-damaged-our-css/#post-16035149)
 * Status: resolved