Title: Jetpack Update 2.9.1 Last modified: August 21, 2016 --- # Jetpack Update 2.9.1 * Resolved [jedipencil](https://wordpress.org/support/users/jedipencil/) * (@jedipencil) * [12 years, 2 months ago](https://wordpress.org/support/topic/jetpack-update-291/) * I run three different websites with WordPress and have always used Jetpack with them. The latest update of Jetpack has broken one of my sites – the site will not load unless I remove Jetpack from the files… It did the same to my other two sites, then I tried installing a previous version and it was fine. * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/) Viewing 15 replies - 1 through 15 (of 49 total) 1 [2](https://wordpress.org/support/topic/jetpack-update-291/page/2/?output_format=md) [3](https://wordpress.org/support/topic/jetpack-update-291/page/3/?output_format=md) [4](https://wordpress.org/support/topic/jetpack-update-291/page/4/?output_format=md) [→](https://wordpress.org/support/topic/jetpack-update-291/page/2/?output_format=md) * Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * (@richardmtl) * [12 years, 2 months ago](https://wordpress.org/support/topic/jetpack-update-291/#post-4686993) * Could you post your site URL here, so I can have a look? * If you want it to remain private, you can also contact us via this contact form: [http://jetpack.me/contact-support/](http://jetpack.me/contact-support/) * Make sure to include a link to this thread in your message. * Thread Starter [jedipencil](https://wordpress.org/support/users/jedipencil/) * (@jedipencil) * [12 years, 2 months ago](https://wordpress.org/support/topic/jetpack-update-291/#post-4686994) * Yes indeed, all three of my sites are linked below. None are using the updated version now since they don’t work if I apply the most recent update – they use 2.9 only, not 2.9.1. The scififangirl site doesn’t have any version of Jetpack at all now. * Main site: [http://rabidhorse.com/](http://rabidhorse.com/) * Sub-site: [http://showcase.rabidhorse.com/](http://showcase.rabidhorse.com/) * Sub-site: [http://scififangirl.rabidhorse.com/](http://scififangirl.rabidhorse.com/) * The link to this thread (if I’m doing it right?): [http://wordpress.org/support/topic/jetpack-update-291?replies=2](http://wordpress.org/support/topic/jetpack-update-291?replies=2) * Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * (@richardmtl) * [12 years, 2 months ago](https://wordpress.org/support/topic/jetpack-update-291/#post-4686999) * Hi there, * I see no obvious reason why Jetpack would have broken the sites. Can you describe what it was you saw when you updated to 2.9.1, exactly? * Thread Starter [jedipencil](https://wordpress.org/support/users/jedipencil/) * (@jedipencil) * [12 years, 2 months ago](https://wordpress.org/support/topic/jetpack-update-291/#post-4687001) * I would get either the Fatal Error page, or a “temporarily unavailable” page. Nothing would work until I removed the plugin from the WordPress folder on the godaddy site. I really miss the plugin, it does some handy things. 🙂 * It is only with the latest update that this has happened. It was perfect before that. * Thread Starter [jedipencil](https://wordpress.org/support/users/jedipencil/) * (@jedipencil) * [12 years, 1 month ago](https://wordpress.org/support/topic/jetpack-update-291/#post-4687014) * So I went back to play with it this morning (used my scififangirl blog because I have the least to lose there if something catastrophic happens), and if I ignore the “internal server error” page I keep being sent to, it seems to work. Meaning, I right-click, go back a page or two, and continue from there, the plugin works. * I’m a bit afraid to try on my other two sites (applying the upgrades), as that is more important to me, particularly my main site. Why am I getting those “internal server error” pages? It doesn’t seem to matter whether or not other plugins are disabled or not, and on one of the site, hardly any other plugins are used. * Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * (@richardmtl) * [12 years, 1 month ago](https://wordpress.org/support/topic/jetpack-update-291/#post-4687018) * Hi! I don’t see any Internal Server Errors. Can you tell me how exactly you can reproduce it, so I can try myself? Does it only happen when you are logged in? On only certain posts or pages, or any? * Thread Starter [jedipencil](https://wordpress.org/support/users/jedipencil/) * (@jedipencil) * [12 years, 1 month ago](https://wordpress.org/support/topic/jetpack-update-291/#post-4687019) * It only happens when I’m logged in, and try to install Jetpack. As mentioned, this morning I did the same thing, and the same thing occurred (server error message), but this time I just ignored it, went back one or two pages in the browser history and continued forward from there. All is good. I must mention, however, that on all three sites, Jetpack 2.9 is installed, and NOT 2.9.1. Hell hath much fury when I try to apply the update! lol. Nothing works then. * Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * (@richardmtl) * [12 years, 1 month ago](https://wordpress.org/support/topic/jetpack-update-291/#post-4687020) * This is not normal behaviour, obviously. Could you ask your webhost for error logs form when you encounter these Server Error pages? If you could provide them to me (upload them to your site and provide the link, for example), thank could help. To make sure there’s no private information shared with anyone else, it may be best to contact us directly with the link to the logs, and we can continue via email. You can contact us here: * [http://jetpack.me/contact-support/](http://jetpack.me/contact-support/) * Make sure to include a link to this thread in your message. Thanks! * [festymusic](https://wordpress.org/support/users/festymusic/) * (@festymusic) * [12 years, 1 month ago](https://wordpress.org/support/topic/jetpack-update-291/#post-4687021) * Hi I`m having a problem installing the Jetpack 2.9.1 update both manually and automatically… My website is [http://www.johnevansmusic.co.uk](http://www.johnevansmusic.co.uk) and the error message is: * Downloading update from [https://downloads.wordpress.org/plugin/jetpack.2.9.1.zip…](https://downloads.wordpress.org/plugin/jetpack.2.9.1.zip…) An error occurred while updating Jetpack by WordPress.com: Download failed. Failed to write request to temporary file. * Can you please help with a fix for this? * Regards John Evans * Thread Starter [jedipencil](https://wordpress.org/support/users/jedipencil/) * (@jedipencil) * [12 years, 1 month ago](https://wordpress.org/support/topic/jetpack-update-291/#post-4687024) * I think I found the error logs, but cannot for the life of me figure out how to download them. Silly, but there it is… There is no download or transfer thing anywhere. * [http://wordpress.org/support/topic/jetpack-update-291?replies=9](http://wordpress.org/support/topic/jetpack-update-291?replies=9) * Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * (@richardmtl) * [12 years, 1 month ago](https://wordpress.org/support/topic/jetpack-update-291/#post-4687028) * **@ festymusic** * Your webhost should be able to help you with that. If not, could you please start your own thread, as per the [Forum Welcome](http://codex.wordpress.org/Forum_Welcome#Where_To_Post)? * [http://wordpress.org/support/plugin/jetpack#postform](http://wordpress.org/support/plugin/jetpack#postform) * Thank you! * ** jedipencil**: Can you ask your webhost to help you out with this? * Thread Starter [jedipencil](https://wordpress.org/support/users/jedipencil/) * (@jedipencil) * [12 years, 1 month ago](https://wordpress.org/support/topic/jetpack-update-291/#post-4687037) * Hi, I have sent the ticket for the error logs and hope to get a reply soon. One of my site is in a mess right noght – scififangirl.rabidhorse.com * [http://wordpress.org/support/topic/jetpack-update-291?replies=9](http://wordpress.org/support/topic/jetpack-update-291?replies=9) * Thread Starter [jedipencil](https://wordpress.org/support/users/jedipencil/) * (@jedipencil) * [12 years, 1 month ago](https://wordpress.org/support/topic/jetpack-update-291/#post-4687045) * No reply from godaddy yet. I’ve nothing but trouble, on and off, since that Jetpack update… 🙁 * [http://wordpress.org/support/topic/jetpack-update-291?replies=9](http://wordpress.org/support/topic/jetpack-update-291?replies=9) * Thread Starter [jedipencil](https://wordpress.org/support/users/jedipencil/) * (@jedipencil) * [12 years, 1 month ago](https://wordpress.org/support/topic/jetpack-update-291/#post-4687049) * GoDaddy has replied, saying they do not keep error logs. They did provide some code I could use to enable some kind of error logging, but, quote: * > CAUTION: The code samples we provide below do not constitute a complete web. > config file. Do not replace your existing web.config file with the code we > provide. Before changing your web.config file, we recommend creating a backup. * I do not want to mess with stuff and have to redo everything. * I have sent a private update to you, I hope you can help! [http://wordpress.org/support/topic/jetpack-update-291?replies=9](http://wordpress.org/support/topic/jetpack-update-291?replies=9) * Thread Starter [jedipencil](https://wordpress.org/support/users/jedipencil/) * (@jedipencil) * [12 years, 1 month ago](https://wordpress.org/support/topic/jetpack-update-291/#post-4687050) * I have just tried changes themes on my scififangirl.rabidhorse.com site, and that seems to have changed things. Will play some more with it (not much, must work), but perhaps it is an incompatible theme issue. * [http://wordpress.org/support/topic/jetpack-update-291?replies=15#post-5365559](http://wordpress.org/support/topic/jetpack-update-291?replies=15#post-5365559) Viewing 15 replies - 1 through 15 (of 49 total) 1 [2](https://wordpress.org/support/topic/jetpack-update-291/page/2/?output_format=md) [3](https://wordpress.org/support/topic/jetpack-update-291/page/3/?output_format=md) [4](https://wordpress.org/support/topic/jetpack-update-291/page/4/?output_format=md) [→](https://wordpress.org/support/topic/jetpack-update-291/page/2/?output_format=md) The topic ‘Jetpack Update 2.9.1’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 49 replies * 4 participants * Last reply from: [jedipencil](https://wordpress.org/support/users/jedipencil/) * Last activity: [11 years, 12 months ago](https://wordpress.org/support/topic/jetpack-update-291/page/4/#post-4687120) * Status: resolved