Support » Plugin: Jetpack by » Jetpack unable to connect to

  • I would really like to use Jetpack, but getting stuck at authorization.

    Plugin installs successfully but on clicking “Connect to”, displays an error (see below). This also happens with Jet Compatiblity Test. Only enabled plugin is Akismet, theme is Twenty Eleven(modified), but also tested with unmodified Twenty Ten theme.

    Hosting provider is seemingly useless. Will not provide error logs or other help.

    Url is:

    Any help would be appreciated. I will also test on a different hosting provider.

    “500 Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, or webmaster and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.”

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  • I’ve verified that installing this wordpress blog on a different host (1and1) functions properly, so this narrows it down to the host (megaservers / Web Prodigy). Are there any diagnostics I should look at to inform the hosting service? Switching hosts is not my idea of a good time.

    Might it help to try a back version of Jetpack (pre 2.0)? Help please.

    Plugin Contributor Joey Kudish


    Hi verycunning,

    I would recommend starting by contacting your host and see if they’re able to tell you what’s in your error logs. If you do obtain the logs, please copy them to something like paste bin and include them in this thread or email us privately via the contact form at

    Alternatively I would suggest running the Jetpack Compatibility Plugin so we can see some additional information from your site.

    1) Download the plugin from
    2) Upload the plugin to your site via Dashboard -> Plugins -> Add New.
    3) Activate the plugin and go to Plugins -> Jetpack Compatibility Test.
    4) Click the “Select All” button.
    5) Send the results of the test back in a paste bin on this thread or privately via


    @joey, thanks for the comments, HOWEVER, in my original post I stated that I have already:
    1. Contacted host who refuses to provide error logs.
    2. Installed Jetpack Compatibility Plugin, and receive same error.

    What I may need is a better understanding of what the plugin is trying to do when it contacts, or alternatively a way of verifying that the necessary resources (ports, RAM allocation, security, or otherwise) are available for the connection to succeed (or fail).


Viewing 3 replies - 1 through 3 (of 3 total)
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