Support » Plugin: Jetpack by WordPress.com » Jetpack subscriptions not registering new signups

  • Hi There,
    On my fairly recent site I’ve been receiving notes of complaint from folks who can’t sign up to the blog subscription. I’ve tried with several of my own email addresses. Although the email is accepted, no confirmation is received and no posts are delivered. Can someone have a look to see what the issue is?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello, the same thing is happening to me, in my website of WhatsApp groups (https://gruposdewasap.com/) when it comes time to subscribe to the Blog through the Jetpack form they do not receive the confirmation email. I hope you can help us.

    Greetings.

    Plugin Support lizkarkoski

    (@lizkarkoski)

    @gruposdewasap

    Could you please start your own thread, as per the Forum Welcome?…https://wordpress.org/support/plugin/jetpack#new-post… …Thank you!…

    Plugin Support lizkarkoski

    (@lizkarkoski)

    @bdrozdowich

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1. Go to the Jetpack page in your dashboard.
    2. Click on the Debug link appearing at the bottom of the page.
    3. Click the link that says “click here to contact Jetpack support.”
    4. Fill in the description box and your name and email address.
    5. Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.

    Thanks!

    Hi @lizkarkoski
    I haven’t received a response to this yet. Do I need to be patient or did I not follow the instructions properly to submit information?

    Barb

    Plugin Contributor Stef

    (@erania-pinnera)

    Hey Barb!

    If you’ve sent the data privately though our contact form, someone from our team will get back to you as soon as possible.

    We’re working on a backlog of support requests at this time, and we generally answer in the order received – sorry about for the waiting!

Viewing 5 replies - 1 through 5 (of 5 total)
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