Jetpack Stats Page is Not Loading | WordPress.org

Resolved Rtfan33
(@rtfan33)

11 months, 4 weeks ago
We’re experiencing an issue where our detailed Jetpacks stats page is not loading. All you see is a blank page. This started about 48 hours ago. Thanks.

Link example – https://******.com/wp-admin/admin.php?page=stats#!/stats/day/182452038?page=stats
- This topic was modified 11 months, 4 weeks ago by Rtfan33.

Viewing 6 replies - 1 through 6 (of 6 total)

Thread Starter Rtfan33
(@rtfan33)

11 months, 3 weeks ago

Is there any fix or update for this? Thanks.

Plugin Support lastsplash (a11n)
(@lastsplash)

11 months, 3 weeks ago

Hi @rtfan33 –

Could you please post your site URL here so that we can have a look? Does this happen with just Jetpack enabled and all other plugins disabled?

If you want it to remain private, you can also contact us via this contact form:

https://jetpack.com/contact-support/?rel=support&hpi=1

If you choose to reach out directly, please include a link to this thread.

Thanks!

Thread Starter Rtfan33
(@rtfan33)

11 months, 3 weeks ago

Sure, the site’s url is https://realityblurb.com/

Bruce (a11n)
(@bruceallen)

Happiness Engineer

11 months, 3 weeks ago

Hi @rtfan33

An update was shipped late yesterday which should resolve this for you. Can you refresh your stats and/or clear your cache and the stats should be back.

Let us know if they are not.

Thread Starter Rtfan33
(@rtfan33)

11 months, 3 weeks ago

I can confirm it is now working properly again after a refresh. Thank you.

Plugin Contributor Stef (a11n)
(@erania-pinnera)

11 months, 2 weeks ago

Hi there, @rtfan33,

That’s great to hear – thanks for confirming!

I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)

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Tags

jetpack stats

6 replies
6 participants
Last reply from: Stef (a11n)
Last activity: 11 months, 2 weeks ago
Status: resolved