Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » JetPack Stats Outpage Today???

  • Resolved perfectreputationsnowadmin

    (@perfectreputationsnowadmin)


    Shortly after midnight this morning JetPack stats stopped counting or collecting data. We normally have between 1,000 to 2,000 page views a day – but today Jetpack reports 9

    Is something going on?

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Stef

    (@erania-pinnera)

    Hi there,

    Thanks for reporting this. I can see that Jetpack isn’t connected with your site as expected, and this could be the cause of the drop in the stats.

    The connection error seems to be related to something blocking the communication on your servers: can you reach out to your host and ask them if they have any blocks or limits on your XML-RPC.php file? 

    It’s also worth checking whether any Jetpack IP addresses are blocked. The full IP range can be found at the bottom of this page:

    https://jetpack.com/support/hosting-faq/

    Let me know how you get on and we’ll take it from there. Thanks!

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