Title: Jetpack stats not loading, ssl issue
Last modified: September 22, 2021

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# Jetpack stats not loading, ssl issue

 *  Resolved [lbonesini](https://wordpress.org/support/users/lbonesini/)
 * (@lbonesini)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/jetpack-stats-not-loading-ssl-issue/)
 * Hi. Jetpack stats have stopped loading on my sites (all). Error message I’ve 
   got is the following:
 * User Agent: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36(
   KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36”
    Page URL: “[https://xyz.com/wp-admin/admin.php?page=stats&noheader&chart=flot-stats-data&#8221](https://xyz.com/wp-admin/admin.php?page=stats&noheader&chart=flot-stats-data&#8221);
   API URL: “[https://dashboard.wordpress.com/wp-includes/charts/flot-stats-data.php?noheader=true&proxy&page=stats&blog=77795886&charset=UTF-8&color=fresh&ssl=1&j=1:10.1&jp_lang=it_IT&unit=1&num=15&width=577&height=175&#8221](https://dashboard.wordpress.com/wp-includes/charts/flot-stats-data.php?noheader=true&proxy&page=stats&blog=77795886&charset=UTF-8&color=fresh&ssl=1&j=1:10.1&jp_lang=it_IT&unit=1&num=15&width=577&height=175&#8221);
   http_request_failed: “cURL error 35: OpenSSL SSL_connect: Connection reset by
   peer in connection to dashboard.wordpress.com:443 ”
 * Anyone experiencing the same issue?
    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Jay](https://wordpress.org/support/users/bluejay77/)
 * (@bluejay77)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/jetpack-stats-not-loading-ssl-issue/#post-14898450)
 * Hi [@lbonesini](https://wordpress.org/support/users/lbonesini/),
 * Some of the most common issues with the `cURL error 35` are due to changes in
   server configuration or an expired SSL certificate.
 * If you’d like us to investigate further, could you please post your site URL 
   here so that we can have a look?
 * If you want it to remain private, you can also contact us [via this contact form](https://jetpack.com/contact-support/?rel=support&hpi=1).
   If you choose to reach out directly, please include a link to this thread.
 * Thanks!`
 *  Thread Starter [lbonesini](https://wordpress.org/support/users/lbonesini/)
 * (@lbonesini)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/jetpack-stats-not-loading-ssl-issue/#post-14898505)
 * Thanks Jay, all the sites hosted on this server are experiencing the same issue.
   One is [https://lucabonesini.it](https://lucabonesini.it) – for example.
    Thanks.
 *  [deathlynotes](https://wordpress.org/support/users/deathlynotes/)
 * (@deathlynotes)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/jetpack-stats-not-loading-ssl-issue/#post-14903261)
 * Hello [@lbonesini](https://wordpress.org/support/users/lbonesini/)
 * Since it is an SSL certificate issue, I gently ask you to contact your hosting
   support and ask them to reissue your certificates.
 * Let us know if you have any questions.
 *  Thread Starter [lbonesini](https://wordpress.org/support/users/lbonesini/)
 * (@lbonesini)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/jetpack-stats-not-loading-ssl-issue/#post-14959908)
 * Hello, I manage my server myself, I’m my provider 🙂
    I’ve reissued the certificates,
   they’re all good, but I still have the same issue. More info: a) jetpack stats
   are retrieved and shown on the website once every three page refresh; the other
   two times I receive the following error: http_request_failed: “cURL error 35:
   OpenSSL SSL_connect: Connection reset by peer in connection to dashboard.wordpress.
   com:443 b) if I try curl from the server console, again once every three times,
   the error is the following: * Recv failure: Connection reset by peer * Closing
   connection 0 curl: (56) Recv failure: Connection reset by peer c) testing from
   here [https://jptools.wordpress.com/debug/](https://jptools.wordpress.com/debug/)
   results in this error: Debug Unknown error An unknown error has occurred.
 * Any suggestion is welcome!
    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Jetpack stats not loading, ssl issue’ is closed to new replies.

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## Tags

 * [curl](https://wordpress.org/support/topic-tag/curl/)
 * [HTTPS](https://wordpress.org/support/topic-tag/https/)
 * [SSL](https://wordpress.org/support/topic-tag/ssl/)

 * 4 replies
 * 3 participants
 * Last reply from: [lbonesini](https://wordpress.org/support/users/lbonesini/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/jetpack-stats-not-loading-ssl-issue/#post-14959908)
 * Status: resolved