Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Jetpack – Stats Not Loading

  • Resolved golfingherald

    (@golfingherald)


    Good morning…about an hour ago the stats normally presented by Jetpack on the Golfing Herald Dashboard are not being presented…the following error message is being displayed

    ‘We were unable to get your stats just now. Please reload this page to try again.’

    I have attempted a few times to reload but without success.

    Help required, please.

    Best regards

    Paul

Viewing 12 replies - 16 through 27 (of 27 total)
  • Same error messages across ALL sites. (All sites worked 12 hours ago)

    Can get “stats” from Jetpack > Dashboard menu, but not from Jetpack > Site Stats (which has a better view for me, as I can see the #’s for each day without having to hover over each bar, 1 at a time.

    Hope this gets addressed soon, I need to share these stats/numbers with clients 🙁

    • This reply was modified 1 year, 3 months ago by rodsteel.

    Happen to my site today as well: https://genshindb.org

    I’ve try to deactivate it and then reactivate it again, still no avail. After found this thread, I’ll just take conclusion that the problem is jetpack itself since there’s so many people getting same problem today.

    Will keep an eye to this thread until problem resolved. WordPress 5,7 – Jetpack 9.5

    Same here – 5 sites all reporting same error after updating to 5.7

    Seems to be back working again now 🙂

    My stats are loading properly now.

    https://www.onthewingphotography.com/

    yes it works again
    and extraordinarily with all the stats of the day as if there had been no stop

    Thread Starter golfingherald

    (@golfingherald)

    Evening

    I was the person who raised this ticket. Great to hear that the stats are now working for some but…not for me.

    The issue still persists so would be grateful if somebody could help to resolve it.

    Best regards

    Paul

    keep refreshing or try a different browser… (my 2 cents)

    it is true that I do not have the stats in the dashboard, but only jetpack stats of the site

    Thread Starter golfingherald

    (@golfingherald)

    @folgerj

    thanks for the ideas…tried 3 different browsers and refreshed but still no success.

    thanks anyhow

    Paul

    it’s working properly for me now, might want to check and update the thread

    Thread Starter golfingherald

    (@golfingherald)

    @ktsnnet

    Just checked and now working for me as well!! No idea why but that does not matter!!

    Will mark as resolved.

    Paul

Viewing 12 replies - 16 through 27 (of 27 total)
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