Title: Jetpack stats lost
Last modified: February 13, 2017

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# Jetpack stats lost

 *  [Beee](https://wordpress.org/support/users/beee/)
 * (@beee)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/jetpack-stats-lost-5/)
 * I’m using Jetpack for about 4 years now and recently all my stats disappeared.
 * I didn’t change anything, I only noticed the connection appeared to be broken.
   
   So I reconnected it and then all stats were gone. Is there a way to get them 
   back ?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [9 years, 6 months ago](https://wordpress.org/support/topic/jetpack-stats-lost-5/#post-8799302)
 * Could you post your site URL here, so I can have a look?
 * If you want it to remain private, you can also contact us via this contact form:
   
   [http://jetpack.com/contact-support/](http://jetpack.com/contact-support/)
 *  Thread Starter [Beee](https://wordpress.org/support/users/beee/)
 * (@beee)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/jetpack-stats-lost-5/#post-8799306)
 * Freerides.org
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [9 years, 6 months ago](https://wordpress.org/support/topic/jetpack-stats-lost-5/#post-8800080)
 * With Jetpack, your stats information is connected to a unique blog ID. Sometimes,
   if a site owner was using a development site or a different address when they
   set up Jetpack, disconnecting may create a new blog ID. When this happens, it
   may appear that your stats were lost.
 * That’s what happened on your site; it previously used a different site URL, [http://www.freerides.org/wp](http://www.freerides.org/wp)
 * I have fixed the issue, and you should be able to get your Stats and Subscribers
   back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting
   to WordPress.com.
 *  Thread Starter [Beee](https://wordpress.org/support/users/beee/)
 * (@beee)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/jetpack-stats-lost-5/#post-8800109)
 * I deactivated/activated it and stats are back, thank you.
 * Wondering though how/why this happened. I changed from / to /wp about a year 
   ago… not recently… Nothing has changed when stats were lost…
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [9 years, 6 months ago](https://wordpress.org/support/topic/jetpack-stats-lost-5/#post-8801302)
 * > Wondering though how/why this happened. I changed from / to /wp about a year
   > ago… not recently… Nothing has changed when stats were lost…
 * Your Jetpack options were still set to use the original URL, and they weren’t
   updated when you switched. However, when you disconnected / reconnected, your
   Jetpack options were refreshed and you started with a fresh set of stats, for
   that new site URL.
 * We’ve made a lot of changes to the connection and the synchronization process
   in the past few months, so this hopefully will not happen again. Next time you
   change your site URL, you should see a notice in your Jetpack dashboard inviting
   you to update your Jetpack settings to use the new URL.
 * Sorry for all the trouble!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Jetpack stats lost’ is closed to new replies.

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## Tags

 * [Stats](https://wordpress.org/support/topic-tag/stats/)

 * 5 replies
 * 2 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/jetpack-stats-lost-5/#post-8801302)
 * Status: not resolved