Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Jetpack Stats disappeared from Dashboard ?

  • Resolved SuzuKube


    I upgraded my server to PHP 7.3, I’m not sure if it’s related, but I can’t even activate or desactivate Stats from Jetpack (there is no button anymore). I can’t see the Jetpack stats page (it says : “Désolé, vous n’avez pas l’autorisation d’accéder à cette page.”) And I can’t put the Statistique on the Dashboard of WordPress (no button for that). It’s really strange, I already tried to disconnect and reconnect Jetpack, but i really don’t know what I can do else ?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor James Huff


    Volunteer Moderator

    Please make sure that you’re logged into the site as an Administrator.

    Only Administrators can adjust Jetpack settings and view the stats.

    Thank you for your answer. I’m an administrator. I also reinstalled Jetpack but still nothing. In fact, I can’t even deactivate the stats ^^’ !

    What’s strange is that I’m apparently the only one with that problem ?

    Plugin Contributor James Huff


    Volunteer Moderator

    Do you mean that other Administrators on the site have no trouble with this?

    If so, does the site use any sort of role/capability manager plugins?

    I have some members, but I am the only administrator on the website. It worked 1 week ago – I wonder if it’s not the update messed something.

    I have no plugins managing capability, even if I have a BBPRESS and a Buddypress plugin (they are adding some profiles). I will try to desactivate them.

    Oh I can see my role is :
    Keymaster, Administrateur
    I don’t know what Keymaster is…

    Got It ! I got to reassign “Administrator” to myself, due to a Buddypress update. Now my role is Administrateur, Keymaster and now it’s ok. Thank you for your help !

Viewing 7 replies - 1 through 7 (of 7 total)
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