Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Jetpack stats deleted

  • mananeko

    (@mananeko)


    hello,

    I’ve got a big problem and need some help.

    Due to a system failure I had to deactivated my Jetpack-Plugin. After I reactivated it, my complete stats from the last 5 years are gone.

    I’ve read that wordpress.com safe the stats, but where? I don’t change anything on my site but I get complete new stats.

    • This topic was modified 4 years ago by mananeko.
    • This topic was modified 4 years ago by mananeko.
Viewing 9 replies - 1 through 9 (of 9 total)
  • mananeko

    (@mananeko)

    no one here who can help? πŸ˜•

    checco.lnx

    (@checcolnx)

    Same problem here.

    Kind regards,
    Checco

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic πŸš€

    Could you post your site URL here, so I can have a look and get this fixed for you?

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.com/contact-support/

    @checcolnx Could you please start your own thread, as per the Forum Welcome?
    https://wordpress.org/support/plugin/jetpack#new-post

    Thank you!

    mananeko

    (@mananeko)

    My URL is: http://thesimplemess.com
    If you need something else please tell me.

    thanks!

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic πŸš€

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That’s what happened on your site; it previously used a different site URL, manas-closet.de

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    mananeko

    (@mananeko)

    uh yeah mana-neko.de was my old URL a few years ago. thank you very much for the fast help!!! It works again! Is there a way to back up the stats anywhere?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic πŸš€

    No worries there! Your stats are backed up on WordPress.com already, so they’ll never be lost as long as you know the site URL. πŸ™‚

    iwanbanaran

    (@iwanbanaran)

    Hello help me please,

    I have similar case. I lost all stats and subscriber from last 7 years during deactivate my jetpack and reactive it again when move to new server. It make me shock because still fail even i tried to connect it. My website address is

    http://iwanbanaran.com/

    I trust so much with jetpack thats why I never use other plug in to saving my database. Hopefully you could help me to return back all as soon as possible. Thank you so much

    Iwanbanaran

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic πŸš€

    @iwanbanaran It looks like your site previously used a different site URL, iwb.juraganwp.com

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

Viewing 9 replies - 1 through 9 (of 9 total)
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