Support » Plugin: Jetpack by WordPress.com » Jetpack stats deleted

  • hello,

    I’ve got a big problem and need some help.

    Due to a system failure I had to deactivated my Jetpack-Plugin. After I reactivated it, my complete stats from the last 5 years are gone.

    I’ve read that wordpress.com safe the stats, but where? I don’t change anything on my site but I get complete new stats.

    • This topic was modified 3 years, 8 months ago by mananeko.
    • This topic was modified 3 years, 8 months ago by mananeko.
Viewing 9 replies - 1 through 9 (of 9 total)
  • no one here who can help? πŸ˜•

    Same problem here.

    Kind regards,
    Checco

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic πŸš€

    Could you post your site URL here, so I can have a look and get this fixed for you?

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.com/contact-support/

    @checcolnx Could you please start your own thread, as per the Forum Welcome?
    https://wordpress.org/support/plugin/jetpack#new-post

    Thank you!

    My URL is: http://thesimplemess.com
    If you need something else please tell me.

    thanks!

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic πŸš€

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That’s what happened on your site; it previously used a different site URL, manas-closet.de

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    uh yeah mana-neko.de was my old URL a few years ago. thank you very much for the fast help!!! It works again! Is there a way to back up the stats anywhere?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic πŸš€

    No worries there! Your stats are backed up on WordPress.com already, so they’ll never be lost as long as you know the site URL. πŸ™‚

    Hello help me please,

    I have similar case. I lost all stats and subscriber from last 7 years during deactivate my jetpack and reactive it again when move to new server. It make me shock because still fail even i tried to connect it. My website address is

    http://iwanbanaran.com/

    I trust so much with jetpack thats why I never use other plug in to saving my database. Hopefully you could help me to return back all as soon as possible. Thank you so much

    Iwanbanaran

    • This reply was modified 3 years, 8 months ago by iwanbanaran.
    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic πŸš€

    @iwanbanaran It looks like your site previously used a different site URL, iwb.juraganwp.com

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

Viewing 9 replies - 1 through 9 (of 9 total)
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