Support » Plugin: Jetpack by WordPress.com » Jetpack stats can’t load the file https://stats.wp.com/e-201903.js

  • Resolved Tim de Hoog

    (@tim_nl)


    Since yesterday Jetpack stats is not registering all visitors. In total yesterday I have 45 pageviews. Normally at least 300.

    When I opened the web developer toolbar of Chrome I can see that the file below cant be loaded.

    https://stats.wp.com/e-201903.js

    Error:
    400 Bad Request
    The plain HTTP request was sent to HTTPS port
    nginx

    The file https://stats.wp.com/e-201902.js works without any problems.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • I can confirm Tim’s findings. The JavaScript file “e-201903.js” could not be loaded with a HTTP 400 status response code.

    The title of the returned HTML states: “400 The plain HTTP request was sent to HTTPS port”.

    With the same call, “e-201902.js” can be loaded just fine.

    The symptoms are similar to Tim’s as well, strongly reduced numbers in reported traffic, despite knowing for sure these numbers are higher than reported and the site being both accessible and searchable as usual.

    Our site stats also suddenly dropped from normally around 1000 a day to 100 yesterday. blog.computercreatief.nl.

    • This reply was modified 10 months, 1 week ago by hafred.

    I’ve he same issues.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Thank you all for the reports! We’ve had a few reports of this issue, and so far most people experiencing the issue appear to be based in The Netherlands.

    Could you all confirm that you are experiencing this issue when trying to access the Stats file from The Netherlands?

    Could you also let us know what your Internet Provider is? It would also help if you could run a traceroute for the stats.wp.com domain, as explained here:
    https://en.support.wordpress.com/browser-issues/advanced-browser-troubleshooting/

    You can send us the results via this contact form:
    https://jetpack.com/contact-support/?rel=support

    Thank you!

    Yes my site is hosted in the the Netherlands by Antagonist.nl.

    That is probably the reason that the stats are not completely 0 because I have also some foreign visitors.

    A traceroute to stats.wp.com will end-up on: 192.0.76.3

    • This reply was modified 10 months, 1 week ago by Tim de Hoog. Reason: Adding traceroute information

    Our site is also hosted in The Netherlands. And I did send a traceroute. My home internet provider is Ziggo.nl

    • This reply was modified 10 months, 1 week ago by hafred.
    • This reply was modified 10 months, 1 week ago by hafred.
    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    @tim_nl @hafred Could you let me know who your home internet provider is?

    Thank you!

    • This reply was modified 10 months, 1 week ago by Jeremy Herve.

    Same problems here. Also based in the Netherlands. Internet provider is KPN.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Thank you all for the extra details. We narrowed down the issue to a problem at one of our data centers in Amsterdam. The problem has now been fixed, but unfortunately this means that you will miss some views in your stats for readers from The Netherlands from yesterday and until this morning.

    Sorry everyone for the trouble!

    Thank you Jeremy for your quick response and solution.

    I can confirm that my website can load the JS file now.

    Hi Jeremy, thanks for solving this so quickly!

Viewing 11 replies - 1 through 11 (of 11 total)
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