Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Jetpack stats and followers disappeared

  • Resolved vanessastewart1976

    (@vanessastewart1976)


    I recently encountered a tonne of issues relating to Cloudflare and my Jetpack deactivated my Jetpack and then reactivated it. I have lost years of stats and followers.

    Please help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter vanessastewart1976

    (@vanessastewart1976)

    
    ### wp-core ###
    
    version: 5.7
    site_language: en_US
    user_language: en_US
    timezone: Australia/Brisbane
    permalink: /archives/%post_id%/%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 3438
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home1/vanesth8/public_html
    wordpress_size: 6.90 GB (7406585004 bytes)
    uploads_path: /home1/vanesth8/public_html/wp-content/uploads
    uploads_size: 2.29 GB (2460194494 bytes)
    themes_path: /home1/vanesth8/public_html/wp-content/themes
    themes_size: 10.60 MB (11110889 bytes)
    plugins_path: /home1/vanesth8/public_html/wp-content/plugins
    plugins_size: 112.82 MB (118298986 bytes)
    database_size: 56.25 MB (58985381 bytes)
    total_size: 9.36 GB (10055174754 bytes)
    
    ### wp-dropins (1) ###
    
    advanced-cache.php: true
    
    ### wp-active-theme ###
    
    name: Neve Child (neve-child-master)
    version: 1.0.0
    author: ThemeIsle
    author_website: https://themeisle.com
    parent_theme: Neve (neve)
    theme_features: core-block-patterns, hfg_support, title-tag, post-thumbnails, automatic-feed-links, custom-logo, html5, customize-selective-refresh-widgets, custom-background, align-wide, editor-color-palette, fl-theme-builder-headers, fl-theme-builder-footers, fl-theme-builder-parts, header-footer-elementor, lifterlms-sidebars, lifterlms, service_worker, starter-content, menus, widgets
    theme_path: /home1/vanesth8/public_html/wp-content/themes/neve-child-master
    auto_update: Disabled
    
    ### wp-parent-theme ###
    
    name: Neve (neve)
    version: 2.10.2
    author: ThemeIsle
    author_website: https://themeisle.com
    theme_path: /home1/vanesth8/public_html/wp-content/themes/neve
    auto_update: Disabled
    
    ### wp-themes-inactive (1) ###
    
    Twenty Twenty-One: version: 1.1, author: the WordPress team (latest version: 1.2), Auto-updates disabled
    
    ### wp-mu-plugins (2) ###
    
    Health Check Troubleshooting Mode: author: (undefined), version: 1.7.2
    SSO: version: 0.3, author: Garth Mortensen, Mike Hansen
    
    ### wp-plugins-active (19) ###
    
    Activity Log: version: 2.6.1, author: Activity Log Team, Auto-updates disabled
    Ads.txt Manager: version: 1.3.0, author: 10up, Auto-updates enabled
    Broken Link Checker: version: 1.11.15, author: WPMU DEV, Auto-updates enabled
    CoBlocks: version: 2.8.2, author: GoDaddy, Auto-updates disabled
    Featured Images in RSS for Mailchimp & More: version: 1.5.7, author: 5 Star Plugins, Auto-updates enabled
    Health Check & Troubleshooting: version: 1.4.5, author: The WordPress.org community, Auto-updates disabled
    Hummingbird Pro: version: 2.7.2, author: WPMU DEV, Auto-updates disabled
    Jetpack by WordPress.com: version: 9.5, author: Automattic, Auto-updates enabled
    Paypal Donation Block: version: 1.0.2, author: bharatkambariya, Auto-updates disabled
    Really Simple SSL: version: 4.0.11, author: Really Simple Plugins, Auto-updates disabled
    Site Kit by Google: version: 1.27.0, author: Google, Auto-updates disabled
    Smush Pro: version: 3.8.3, author: WPMU DEV, Auto-updates disabled
    Table of Contents Plus: version: 2002, author: Michael Tran, Auto-updates disabled
    UpdraftPlus - Backup/Restore: version: 1.16.49, author: UpdraftPlus.Com, DavidAnderson, Auto-updates enabled
    WPMU DEV Dashboard: version: 4.10.6, author: WPMU DEV, Auto-updates disabled
    WP Subscribe: version: 1.2.12, author: MyThemeShop, Auto-updates disabled
    WP Webmaster: version: 15.5.1, author: Crunchify, Auto-updates disabled
    Yoast SEO Premium: version: 15.3, author: Team Yoast, Auto-updates disabled
    Yoast Test Helper: version: 1.12, author: Team Yoast, Auto-updates enabled
    
    ### wp-plugins-inactive (2) ###
    
    Cloudflare: version: 4.2.1, author: Cloudflare, Inc. (latest version: 4.2.2), Auto-updates disabled
    ShortPixel Adaptive Images: version: 2.1.4, author: ShortPixel, Auto-updates disabled
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1650
    imagemagick_version: ImageMagick 6.7.2-7 2017-03-22 Q16 http://www.imagemagick.org
    file_uploads: File uploads is turned off
    post_max_size: 516M
    upload_max_filesize: 512M
    max_effective_size: 512 MB
    max_file_uploads: 20
    imagick_limits: 
    	imagick::RESOURCETYPE_AREA: 14 GB
    	imagick::RESOURCETYPE_DISK: -1
    	imagick::RESOURCETYPE_FILE: 12288
    	imagick::RESOURCETYPE_MAP: 48 MB
    	imagick::RESOURCETYPE_MEMORY: 48 MB
    	imagick::RESOURCETYPE_THREAD: not available
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 8.71
    
    ### wp-server ###
    
    server_architecture: Linux 4.14.146-225.ELK.el6.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.2.34 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 256M
    max_input_time: 60
    upload_max_filesize: 512M
    php_post_max_size: 516M
    curl_version: 7.75.0 OpenSSL/1.1.1j
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.6.41-84.1
    client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 3591daad22de08524295e1bd073aceeff11e6579 $
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home1/vanesth8/public_html/wp-content
    WP_PLUGIN_DIR: /home1/vanesth8/public_html/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable
    
    ### jetpack ###
    
    site_id: 146995281
    ssl_cert: No
    time_diff: undefined
    version_option: 9.5:1614737555
    old_version: 9.4:1612275215
    public: Public
    master_user: #1 admin
    current_user: #1 admin
    tokens_set: Blog User
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    user_token: P$CPFr2CBuMmUUl1kxpNw#LaGdKCopFK
    version: 9.5
    jp_plugin_dir: /home1/vanesth8/public_html/wp-content/plugins/jetpack/
    plan: free
    protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
    full_sync: {"started":"Tue, 09 Mar 2021 02:48:15 +0000","finished":"Tue, 09 Mar 2021 02:59:48 +0000","progress":{"constants":{"finished":true},"functions":{"finished":true},"options":{"finished":true},"updates":{"finished":true},"themes":{"finished":true},"users":{"total":"3438","sent":3438,"finished":true,"last_sent":"1"},"terms":{"total":"6326","sent":6326,"finished":true,"last_sent":"2"},"posts":{"total":"3744","sent":3744,"finished":true,"last_sent":"3"},"comments":{"total":"308","sent":308,"finished":true,"last_sent":"2"},"term_relationships":{"total":"13133","sent":13133,"finished":true,"last_sent":{"object_id":"59","term_taxonomy_id":"2"}}},"config":{"constants":1,"functions":1,"options":1,"updates":1,"themes":1,"users":1,"terms":1,"posts":1,"comments":1,"term_relationships":1}}
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    sync_lag: 16 minutes, 32 seconds
    full_sync_size: undefined
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    idc_urls: {"home":"https:\/\/vanessasnonspoilers.com","siteurl":"https:\/\/vanessasnonspoilers.com","WP_HOME":"","WP_SITEURL":""}
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    idc_optin: true
    cxn_tests: {"8":{"name":"test__connection_token_health","label":false,"short_description":"Invalid Jetpack connection tokens.","long_description":"<p>A healthy connection ensures Jetpack essential services are provided to your WordPress site, such as Stats and Site Security.<\/p><p><span class=\"dashicons fail\"><span class=\"screen-reader-text\">Error<\/span><\/span> Invalid Jetpack connection tokens.<\/p><p><strong>We recommend reconnecting Jetpack.<\/strong><\/p>","severity":"critical","action":"https:\/\/vanessasnonspoilers.com\/wp-admin\/admin.php?page=jetpack#\/reconnect","action_label":"Reconnect Jetpack now","show_in_site_health":true,"pass":false,"group":["default"],"type":"direct"}}
    
    ### google-site-kit ###
    
    version: 1.27.0
    php_version: 7.2.34
    wp_version: 5.7
    reference_url: https://vanessasnonspoilers.com
    amp_mode: no
    site_status: connected-site
    user_status: not authenticated
    connected_user_count: none
    active_modules: site-verification, search-console, adsense, analytics, pagespeed-insights, optimize
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    	https://www.googleapis.com/auth/userinfo.profile: ⭕
    	https://www.googleapis.com/auth/userinfo.email: ⭕
    	https://www.googleapis.com/auth/siteverification: ⭕
    	https://www.googleapis.com/auth/webmasters: ⭕
    	https://www.googleapis.com/auth/adsense.readonly: ⭕
    	https://www.googleapis.com/auth/analytics.readonly: ⭕
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    	googlesitekit_setup: ✅
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    	googlesitekit_view_dashboard: ⭕
    	googlesitekit_view_module_details: ⭕
    	googlesitekit_manage_options: ⭕
    	googlesitekit_publish_posts: ⭕
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    	storeErrorNotifications: ⭕
    	userInput: ⭕
    	widgets.dashboard: ⭕
    	widgets.pageDashboard: ⭕
    search_console_property: https://vanessasnonspoilers.com/
    adsense_account_id: pub-373•••••••••••••
    adsense_client_id: ca-pub-373•••••••••••••
    adsense_account_status: approved
    adsense_use_snippet: yes
    adsense_web_stories_adunit_id: none
    analytics_account_id: 1007•••••
    analytics_property_id: UA-1007•••••••
    analytics_profile_id: 1722•••••
    analytics_use_snippet: yes
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    Plugin Contributor Jen H.

    (@jenhooks)

    Hi Vanessa,

    Apologies for the delay in following up with you on this. We’re working through a bit of a backlog.

    No worries, your stats are safe! They just became associated with a new Jetpack ID when you reconnected. It looks like your original connection was made to a staging URL, and when you reconnected, our system thought your live URL was an entirely new site, so you got a new Jetpack ID.

    That said, I was able to find your historical stats and subscribers and merge them back over to the correct site. Let us know if anything still seems amiss.

    If you have Cloudflare issues in the future, they have some documentation of making it play nice with Jetpack here:

    https://support.cloudflare.com/hc/en-us/articles/218377098-WordPress-Jetpack-and-Cloudflare

    Let us know when you need us.

    Thread Starter vanessastewart1976

    (@vanessastewart1976)

    Hi Jen,
    Thanks so much for this. I really wasnt expecting a fix so Im forever grateful.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Jetpack stats and followers disappeared’ is closed to new replies.