Support » Plugin: Jetpack by WordPress.com » Jetpack Stats

  • Resolved burnettsboards

    (@burnettsboards)


    I am getting this message when I try to check my stats:

    User Agent: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/27.0.1453.110 Safari/537.36”
    Page URL: “http://burnettsboards.com/wp-admin/admin.php?page=stats&noheader”
    API URL: “http://dashboard.wordpress.com/wp-admin/index.php?noheader=true&proxy&page=stats&blog=34197965&charset=UTF-8&color=fresh&j=1:2.2.5”
    http_request_failed: “Couldn’t resolve host ‘dashboard.wordpress.com'”

    I am also no longer able to update plugins or search for them. No changes were made to my website in the last 12 hours when this suddenly became a problem.

    http://wordpress.org/extend/plugins/jetpack/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    I had a look at your site, and everything seems to be set up properly. You should be able to access your Stats in your dashboard, and on WordPress.com:
    https://wordpress.com/#!/my-stats/?unit=1&blog=34197965

    If you still experience issues, Can you please try installing the Jetpack Compatibility Plugin so we can see some additional information from your site?

    1. Download the plugin from http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip
    2. Upload the plugin to your site via Dashboard -> Plugins -> Add New.
    3. Activate the plugin and go to Plugins -> Jetpack Compatibility Test.
    4. Click the “Select All” button.
    5. Send us the test results via this contact form:
      http://jetpack.me/contact-support/

    I am also no longer able to update plugins or search for them.

    That could be caused by one of your plugins, or by your theme. Try switching to a different theme for a few minutes, and see if that helps. You can also try to deactivate all plugins, one at a time, until the issue disappears.

    burnettsboards

    (@burnettsboards)

    Weirdly enough it went away – on it’s own after I cleared my page cache. Thanks so much for the tips though and I’ll let you know if I have any more problems with it. Mahalo!

Viewing 2 replies - 1 through 2 (of 2 total)
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