Jetpack by WordPress.com
[resolved] Jetpack Stats (3 posts)

  1. burnettsboards
    Posted 2 years ago #

    I am getting this message when I try to check my stats:

    User Agent: "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/27.0.1453.110 Safari/537.36"
    Page URL: "http://burnettsboards.com/wp-admin/admin.php?page=stats&noheader"
    API URL: "http://dashboard.wordpress.com/wp-admin/index.php?noheader=true&proxy&page=stats&blog=34197965&charset=UTF-8&color=fresh&j=1:2.2.5"
    http_request_failed: "Couldn't resolve host 'dashboard.wordpress.com'"

    I am also no longer able to update plugins or search for them. No changes were made to my website in the last 12 hours when this suddenly became a problem.


  2. Jeremy Herve
    Jetpack Mechanic
    Plugin Author

    Posted 2 years ago #

    I had a look at your site, and everything seems to be set up properly. You should be able to access your Stats in your dashboard, and on WordPress.com:

    If you still experience issues, Can you please try installing the Jetpack Compatibility Plugin so we can see some additional information from your site?

    1. Download the plugin from http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip
    2. Upload the plugin to your site via Dashboard -> Plugins -> Add New.
    3. Activate the plugin and go to Plugins -> Jetpack Compatibility Test.
    4. Click the "Select All" button.
    5. Send us the test results via this contact form:

    I am also no longer able to update plugins or search for them.

    That could be caused by one of your plugins, or by your theme. Try switching to a different theme for a few minutes, and see if that helps. You can also try to deactivate all plugins, one at a time, until the issue disappears.

  3. burnettsboards
    Posted 2 years ago #

    Weirdly enough it went away - on it's own after I cleared my page cache. Thanks so much for the tips though and I'll let you know if I have any more problems with it. Mahalo!

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