A couple of weeks ago I moved from WordPress.com to self-hosting through Blue Host. I used the jetpack to move everything over with success. Everything was working fine until a week ago when I contacted WordPress support to ask them if they could transfer my subscribers over. WP support told me that my jetpack connection was displaying a temporary address on their end and gave me the following instructions:
“1. Go to the Jetpack page in your site’s dashboard
2. Click the “Connected to WordPress.com” button in order to disconnet
3. Make sure that the domain name daringgourmet.com is displayed in your browser address bar and in the Site URL field under General -> Settings
4. Go back to the Jetpack page in your dashboard and click “Connect to WordPress.com”
Please let me know when you’ve updated your Site URL and reconnected Jetpack, and I can transfer your subscribers for you.”
I followed the instructions but when I tried re-connecting the jetpack, I got the following error:
Your site is already connected to wordpress.
But it’s not.
After clicking on it several more times I then got a different error message:
The jetpack server was unable to communicate with your site [IXR – 32300: transport error: http_request_failed
Couldn’t resolve host ‘daringgourmet.com’]
I continued to get these two different messages at different times of trying to connect the jetpack. Within the past couple of days I’ve only been getting the first one now.
I’ve spoken with at least half a dozen Blue Host reps for several hours over this issue. They have tried everything. Disabled all plugins, reinstalled jetpack, verified that my xlmrpc.php was present, etc, etc. Nothing has worked.
It was working fine until I followed the instructions to disconnect and then reconnect Jetpack.
The WordPress Support happiness engineer that I was communicating with finally responded with: The error you’re getting sometimes occurs when the domain was previously in use on WordPress.com. I’ve asked our Jetpack team to take a look. I’ll be in touch as soon as I have any further information…Usually takes 1-2 business days.”
It’s been more than two business days and still no response. I had submitted a ticket to Jetpack Support 4 days ago as well, independent of my communication with WordPress support, and have not received a response from them either.
PLEASE, I need help!
I’ve looked at numerous forums on this topic, hoping to find a solution. This is apparently a very common problem, but the common theme seems to be: Problem…no solution.
Is there anyone out there who can help me with this? This has gone on for too long now with now response from Support.
P.S. I am a complete novice at this and don’t know the first thing about making any css edits myself.
This is for website http://daringgourmet.com
I’m using the latest version of WordPress and Jetpack. I’m using the Eleven Twelve them.
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