Support » Plugin: Jetpack by WordPress.com » Jetpack site stats showing new stats instead of old stats

  • Resolved noCreativity

    (@nocreativity)


    Hello,

    It seems something has gone wrong while updating my wordpress install and upgrading the jetpack plugin. The old stats seem to be ‘gone’ and i’m seeing stats as if I just started tracking visits for the first time.

    After doing some research I found that my jetpack stats seem to be connected to the wrong site-id. I went to wordpress.com and viewed the stats there. When I enter the old site-id, I get to see the ‘you are not a member of this blog’ message.

    I also sent a support request from the wordpress.com site but there was no answer.
    Is there anything somebody can do to help this issue? Otherwise I just lost 6 years of visitor information.

    Thanks for any potential help you can provide 🙂

    selfhosted blog url: nocreativity.com/blog
    old/correct site-id (of which i’m no longer a member): 3978123
    new/wrong site-id (which i’m currently seeing): 67908399

    https://wordpress.org/plugins/jetpack/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Brandon Kraft

    (@kraftbj)

    Happiness Engineer

    Howdy,

    Sorry about the delay on the forums. It looks like one of my colleagues was able to take care of you via e-mail. Is there anything left outstanding that I can help with?

    Cheers!

    Hey Brandon,

    Yes, your colleague helped me out brilliantly! Everything is sorted out. Thanks for checking in!

    Take care

Viewing 2 replies - 1 through 2 (of 2 total)
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