[Resolved] Jetpack Sharing Problem
I wrote a message about this a few weeks ago, but did not receive a reply from JP’s authors.
After the latest upgrades, my Facebook ‘likes’ went down on my site’s home page. Before, the likes was pretty much keeping up with the likes on our Facebook page.
I assume that ‘official buttons’ means JP is taking the count from our Facebook page – that’s what the help page for sharing says.
I assume the home page is linked to the FB page. I don’t know about my website’s other pages; it seems they should be independent.
Why did our likes go down in count (from 74 to 52)? It is now at 55. Our FB page is 99 likes.
I’m using official buttons.
Frankly, it’s not a huge issue or problem, but it’s worthy of a ‘Why the heck is this happening?”
As mentioned in the previous thread, you seem to be looking at 2 different counts:
- On one hand, your Facebook Page has received 99 Likes.
- Your website, however, is a different page, with a different URL, and received only 55 different Facebook interactions. You can see the details here: http://api.facebook.com/restserver.php?method=links.getStats&urls=http://www.visitbanteaychhmar.org/
Your website URL can be shared on Facebook, and can be Liked through the Like button on your site, but when a person clicks on “Like” on your site, they don’t become a Fan of your Facebook Page; Both Likes are for different Pages.
if you want to add a Facebook Like button that will allow people to Like your Facebook Page directly from your website, you’ll want to have a look at the Like Box widget available under Appearance > Widgets in your dashboard.
Thanks and it makes sense that they are tracking separately. Frankly, I’m making a mountain out of mole hill and I really do not care that the ‘likes’ don’t sync. I see the FB Like widget now, too.
But, just for your understanding…
1) My ‘Likes’ on my website’s home page went down from 74 to 53 after the last JP and WP upgrades. There is no ‘Dislike’ button on my home page. I’m not insane. I know what the count was before and what it is now.
I don’t really care, I’m just letting you know 🙂
2) I also understand, now, that only certain buttons can be displayed as official/linked.
However the Twitter, LinkedIn, StumbleUpon, Reddit and Digg, may also be displayed in “Official” mode. Official buttons will display the number of shares in real-time on your blog, as reported by the specific service.
Don’t worry, I’m still a fan of JP.
I am afraid Jetpack (or any other sharing plugin) doesn’t have any control over the number of Facebook Likes associated with a specific URL. The Like Button is hosted by Facebook, and is entirely controlled by Facebook. The number displayed in that Like button comes from Facebook, as you can see here:
You can also check it by entering your site URL here:
If the number of Likes has changed in the past few days, and if you think the new numbers are not correct, I can only recommend that you contact Facebook through their Bug report tool here:
Thanks, that’s fine.
I may file a bug report, but I have no intention of losing sleep over it.
I figured it was a plugin/theme/WP issue since the count changed after the upgrades.
Thanks, keep up the good JP work.
After hours of headache I just discovered that one problem I was having of the Jetpack publicize share buttons do not show on firefox and chrome/comodo dragon. When I open my site in internet explorer everything show fine. The same thing happens with prettyPhoto lightbox social links. Has anyone noted this and found a solution?
@iridiaphotography Could you please start your own thread, as per the Forum Welcome?
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