Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » jetpack sharing problem double twitter account

  • Resolved allwaypay

    (@gatherporn)


    Best ,
    I’ve been working on a problem for 3 days, but it won’t work.
    I have connected jetpack to my social media sites for my website messages. First I had a different username at twitter and linkedin and I changed it. Now I do not get this removed even though I deleted it and when I reconnect to my new twitter account username I always see the old one and I always get an error message to refresh it but nothing happens. see picture
    jetpack sharing problem

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support fresatomica

    (@fresatomica)

    Hi there!

    I can still see those invalid accounts connected to your site. You should be able to disconnect those as explained here:

    https://jetpack.com/support/publicize/

    If that does not help, please confirm the usernames you’re trying to delete and I’ll try on my end.

    Thread Starter allwaypay

    (@gatherporn)

    Hi, no I am unable to delete the old italobelg twitter account, because I no longer have this username. If I try to delete my new twitter account it will still be visible when sharing but I can’t use it. If I want to link my new account billionair_ms to twitter, everything is going well, then I link it, but with my messages I see italobelg again. I have removed and reinstalled jetpack a number of times, I also reinstalled my backup wordpress, deactivated all plugins and only activated jetpack. It just stays in there. I also cleared cache.
    But nothing works to get this out of the way. I thought maybe a new update of jetpack plugin, but there is no update.

    Which I want to delete is
    Twitter: @italobelg
    LinkedIn: michele salamone

    Thank you

    Plugin Support fresatomica

    (@fresatomica)

    I have disconnected those accounts from your site.
    I hope that helps 🙂

    Thread Starter allwaypay

    (@gatherporn)

    No is not gone yet, see image the red arrows

    see red arrows

    Plugin Support fresatomica

    (@fresatomica)

    Hm, that’s odd, those accounts are definitely not connected to your site anymore.
    Could you try logging out, clearing your browser’s cache and logging back in?

    Thread Starter allwaypay

    (@gatherporn)

    Okay I did what you said, logged out cleared my cache and then reconnected but it’s still there. since yesterday i could uncheck it in my posts.
    But thank you for your help

    Plugin Support lizkarkoski

    (@lizkarkoski)

    What happens if you clear the browser cache out of curiosity? https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

    Plugin Support lizkarkoski

    (@lizkarkoski)

    Ack, I’m sorry. I see that you already tried that. Does using a different browser make any difference?

    Thread Starter allwaypay

    (@gatherporn)

    It has been fixed, I have removed a plugin classic editor, where it was probably hidden while it was already gone from jetpack.

    Thanks for your help

Viewing 9 replies - 1 through 9 (of 9 total)
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