Jetpack sharing not displaying number of shares

  • Resolved jimliston

    (@jimliston)


    8 years, 4 months ago

    I enabled jetpack sharing on my site and the share buttons are showing up correctly. It previously displayed the number of shares that my posts were getting, but now isn’t. My jetpack version is 3.8.1
    Here is a link to my site:
    NewFreeKindleBooks.com

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    8 years, 4 months ago

    I had a look at your site, and the sharing counts appear to be working properly in your last few posts:
    http://i.wpne.ws/e6c9

    Could you point me to a post where you would expect sharing counts, but don’t see any?

    Thanks!

    Thread Starter jimliston

    (@jimliston)

    8 years, 4 months ago

    What browser are you using? I’m using FireFox 43.0 and the numbers aren’t displayed. There should also be some Twitter shares and your screen shot doesn’t show any. Is there anything that I need to do?
    Thanks,
    Jim

    Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    8 years, 4 months ago

    I was using Chrome, but the counts also appear in Firefox:
    http://i.wpne.ws/e6UT

    If you don’t see the number on your end, I’d recommend that you try to deactivate any add-on that may block tracking and third-party calls. Ghostery, Ad-block, and other tracking and ad blocker extensions could do that.

    There should also be some Twitter shares and your screen shot doesn’t show any.

    This is actually due to a change on Twitter’s end. We will no longer be able to display counts on the Twitter button due to their API changes.

    I hope that helps to clear things up!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Jetpack sharing not displaying number of shares’ is closed to new replies.