JetPack Share buttons display problem

  • Resolved Mickey Bo

    (@mickey-bo)


    8 years, 5 months ago

    My JetPack Share feature stopped displaying dropdown social media buttons recently on my mobile website powered by WPTouch Pro. (This problem has not occurred on my site’s desktop view.)

    I have kept my WPTouch Pro CMS theme updated, and it seems to me the trouble began about the time of the last update a few weeks ago. I have had previous mobile site problems when the overall WPTouch program was updated. (I am also using the latest JetPack and WordPress versions.)

    WPTouch support could not find a solution and advised that I apply the following code in my Custom CSS window to force the display of the social media buttons (.inner).

    .inner {
display: block !important;
}

    The trouble is, the social media buttons now show permanently and no longer pop up and hide when manipulating the Share button like they used to.

    Any suggestions?

    My website: mickeybo.com

    https://wordpress.org/plugins/jetpack/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    8 years, 5 months ago

    I had a look at your site, and your theme or one of your plugins seems to be loading a custom version of jQuery instead of using the version that comes bundled with WordPress.

    It can create multiple conflicts with WordPress and with other plugins like Jetpack. You can read more about it here:
    http://wordpress.org/support/topic/troubleshooting-wordpress-35-master-list?replies=4#post-3547424

    Here is how the errors look like on your site:
    http://i.wpne.ws/dkr0

    Try switching to a different theme for a few minutes, and check if that solves the issue; if it does, you’ll want to look for the function loading jQuery in your theme’s header.php file, or in the functions.php file. Once you find that function, you can remove it and enqueue the proper version of jQuery as explained here:
    http://codex.wordpress.org/Function_Reference/wp_enqueue_script

    If the issue is not related to your theme, please try to disable all your plugins, one at a time, until you find the one that causes the conflict. You can then enqueue jQuery using the method I linked to above.

    If you do not feel comfortable editing PHP files, you can also contact the theme or plugin author and ask them to solve the issue.

    Thread Starter Mickey Bo

    (@mickey-bo)

    8 years, 5 months ago

    Thank you for the reply. My WordPress site is a bit unconventional, designed originally by someone else, but mongrelized by me.

    The issue is related to my theme, but for the moment, I’m going to continue using the WPTouch share scheme on my mobile site and use JetPack’s on my desktop site.

Viewing 2 replies - 1 through 2 (of 2 total)
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