Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Jetpack set up site already connected no access

  • Resolved fredbeers


    I am trying to set up jetpack to my old site on new hosting:

    however, some time in the past (years) I previously connected jetpack to domain.

    I can no longer access that old account (have no clue where to begin) and cannot connect jetpack and because it is already connected.

    not sure what I need to do… searched all over for a solution to no avail.

    please advise.

    bottom line: cannot connect to jetpack because the domain name is already connected to a previous account that I no longer have access to.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Igor Zinovyev


    Hello, thank you for reporting your problem!

    To work around this problem you need to log into your WordPress site where you havke Jetpack installed and:

    • disconnect Jetpack from the dashboard if it appears to be connected
    • deactivate Jetpack
    • delete Jetpack from the site entirely
    • reinstall Jetpack
    • activate it and try to connect again but this time using a account that you have control over.

    Please let us know if that helps.

    Thread Starter fredbeers


    thankyou for the reply. the domain is the issue.

    the domain is already registered with jetpack.

    doing what you suggest will accomplish nothing because the domain is still registered in an account I cannot access.

    the error message i get has to do with the domain.

    i need to get that old account with my domain name attached to it to be canceled.

    i have no way of doing that. so essentially my whole domain name is held for ransom.

    • This reply was modified 3 years, 9 months ago by fredbeers.
    Plugin Author Igor Zinovyev


    Can you please explain what you mean by “domain is registered with Jetpack”?

    Jetpack usually works on domains that are owned by users themselves and are not managed by To connect your Jetpack installation we just need you to have a working account, which you can restore access to, or just create a new one.

    When you deactivate, delete, and reinstall Jetpack, you should be able to use any account that you have.

    Thread Starter fredbeers


    thats exactly what I mean. i am trying to connect to jetpack through my own wordpress installation

    i cant restore access because i have no clue what user id it is or what email i used to set it up.

    its been so long ago that I no longer have access.

    i have gotten back into 3 other accounts that I have connected to other domains but not to the one that is connected to

    if there was a way that I can search and find it, i could probably figure it out on my own.

    but as of right now. i have no way of doing that hence my inquiry here..

    • This reply was modified 3 years, 9 months ago by fredbeers.
    Thread Starter fredbeers


    i was just went to reactivate the plugin so I could take a screen capture of the error and now it seems to have went through (even though it was literally 4 times before with the error coming up EVERY TIME)..

    did someone disconnect the domain???

    makes no freaking sense.

    Plugin Author Igor Zinovyev


    I’m assuming that you were able to reconnect your site. If so, that’s good news, it means that deleting and reinstalling the plugin has successfully overwritten your old options related to the connection.

    If you are still having problems with Jetpack, please let us know!

Viewing 6 replies - 1 through 6 (of 6 total)
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