Title: Jetpack Set Up Issue
Last modified: August 20, 2024

---

# Jetpack Set Up Issue

 *  Resolved [stvnkrchnr](https://wordpress.org/support/users/stvnkrchnr/)
 * (@stvnkrchnr)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/jetpack-set-up-issue/)
 * Hello!
 * Recently I had our website redone and noticed that Jetpack was not installed 
   and working. It was already on the WP menu on the Left but it had not been set
   up on the new site. On our old website we had Jetpack setup along with the mobile
   app. Now I can’t get Jetpack set up on the site or mobile app.
 * When I click on Jetpack on the left WP menu I’m taken to a page that has a black
   button and says “Jetpack Set Up”. When I click that button I’m then taken to 
   a page that says, “Completing Setup, Jet Pack is completing setup” then shows
   my correct website address and shows how I’m connecting (user account) and email
   below that. There isn’t a progressing bar or spinning icon and the screen never
   updates. I have to click the return to site button leave.
 * Any help would be much appreciated.
 * Thanks a ton in advance!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjetpack-set-up-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * (@erania-pinnera)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/jetpack-set-up-issue/#post-17968424)
 * Hi there, [@stvnkrchnr](https://wordpress.org/support/users/stvnkrchnr/),
 * Your site is on a WordPress.com Business plan, meaning you have access to a dedicated
   team of Happiness Engineers who can help you fix that.
 * You can reach out to them [via this page](https://wordpress.com/help) 🙂

Viewing 1 replies (of 1 total)

The topic ‘Jetpack Set Up Issue’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/jetpack-set-up-issue/#post-17968424)
 * Status: resolved