Title: Jetpack Scan
Last modified: August 9, 2022

---

# Jetpack Scan

 *  Resolved [ajsalazar1996](https://wordpress.org/support/users/ajsalazar1996/)
 * (@ajsalazar1996)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/jetpack-scan/)
 * So Siteground scans my site for malware and seems to be doing a good job, thus
   me no longer needing the Jetpack version as having both scan my site is slowing
   down my core web vitals. How am I able to disable the Scan feature? When I try
   to manage that function in the settings it just sends me on a loop going from
   Jetpack.com to the wordpress.com version of my siteground-hosted site.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Animesh Gaurav](https://wordpress.org/support/users/bizanimesh/)
 * (@bizanimesh)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/jetpack-scan/#post-15903175)
 * Hi there,
 * Currently, we don’t have a feature for users to disable scans from their side,
   but we can do this for you.
 * Could you please contact us [from here](https://wordpress.org/support/topic/jetpack-scan/P1moTy-pc-p2?output_format=md)?
   Please make sure you are login to the same account from which you have purchased
   the Jetpack scan plan.
 *  Thread Starter [ajsalazar1996](https://wordpress.org/support/users/ajsalazar1996/)
 * (@ajsalazar1996)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/jetpack-scan/#post-15903217)
 * It gives me the “Oops! That page can’t be found” when clicking on that link. 
   I believe we have jetpack through our WordPress Business plan. Would you need
   the account that purchased that plan you mean?
 *  [MadHatter (a11n)](https://wordpress.org/support/users/madhattersez/)
 * (@madhattersez)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/jetpack-scan/#post-15909360)
 * Hello,
 * It may be the same account that you have a WordPress Business plan on, but a 
   Jetpack Scan plan can not be used on a WordPress.com-hosted plan, so there is
   a possibility that you may have that plan on a different account.
 * I’d recommend checking all email addresses that you use that you may have purchased
   this plan under to find the correct one before contacting us from it.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Jetpack Scan’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [MadHatter (a11n)](https://wordpress.org/support/users/madhattersez/)
 * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/jetpack-scan/#post-15909360)
 * Status: resolved