Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Jetpack says it is connected but no site found under wordpress.com

  • Resolved wassa

    (@wassa)


    Hi I setup a WordPress site, and added JetPack. I set up jetpack using a separate username for this site, since I will not be managing it. If I go to Jetpack dashboard it says it is connected. But when I go to wordpress.com using the jetpack->Dashboard->View more stats on WordPress.com. It asks me to create a site?

    How is that?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support bruceallen

    (@bruceallen)

    Happiness Engineer

    Hi @wassa

    While your site is publicly accessible, we cannot access your site’s XML-RPC file:

    https://YOURSITE/xmlrpc.php

    This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

    XML-RPC server accepts POST requests only.

    You can see a working example here:

    https://jetpack.com/xmlrpc.php

    Since your site returns a 404 error for this page, I would recommend that you check the following:

    1) Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall WordPress” button.

    2) Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.

    3) Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

    Once we are able to access your site’s xmlrpc.php file, you should be able to connect Jetpack to https://wordpress.com.

    Let me know how it goes!

Viewing 1 replies (of 1 total)
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