Plugin Contributor
csonnek
(@csonnek)
Happiness Rocketeer 🚀
Your stats/followers aren’t lost – we just need to reconnect them to your new blog ID. Your site is assigned a unique blog ID that is tied to your site URL when you first connected Jetpack. If the URL changed anytime between the time you first connected and when you reconnected, the system on our end would recognize the new URL as a new site and would assign a new blog ID – which in turn would appear that you lost all your prior stats and subscribers.
In your case, your site URL when you first connected Jetpack was “bigoadventures.funkhauser.co.uk”.
I have reconnected your stats and followers to your new blog ID – please note that it may take up to a day for the update to be reflected in your Dashboard stats.
Also, now that your ID is now tied to your “bigoadventures.com” domain, any future disconnects/reconnects won’t make any changes.
I hope that helps! Let me know if you have any questions.
Hey Carolyn
Just checked and everything is back to normal. Thank you very very much, really appreciate it!
Hi Carolyn
I’m opening this one up again, I hope you don’t mind.
I just checked our stats on Jetpack compared to WP.com and there seems to be a discreprancy.
Can you have a look here? I took some screenshots to show you. I’m a little confused as to what’s going on, I hope you can help!
Thanks!
You seem to be looking at 2 different sites: the first one is your old WordPress.com site, while the second is your Jetpack-powered site. That’s why the stats don’t match.
I hope this helps.
Forgive my ignorance but I thought stats were passed from WordPress.com to Jetpack.
If so, surely the Jetpack numbers would be higher as they’ve accumulated more views since the WP.com site was disconnected.
I see what you mean. I took a closer look at your account, and it seems the problem Carolyn fixed earlier this year is back.
I fixed the issue, and you can get all stats attached to the correct account by going to the Jetpack menu in your dashboard, scrolingl down to the bottom of the page, and click on “Disconnect from WordPress.com. Once you’ve done so you’ll be able to reconnect to WordPress.com by clicking on the connect button at the top of the page.
Much appreciated Jeremy. Everything looks back to normal! Thank you!
