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[resolved] JetPack Quit Can't reinstall (4 posts)

  1. thechicagolifeblog
    Member
    Posted 2 years ago #

    The blog I need help with is http://www.thechicagolifeblog.com

    When I went to update my version of Jetpack this morning it disappeared completely. I lost my CSS, widgets, etc.

    I have tryed to reinstall Jetpack, but I get the message:

    "Destination folder already exists. /home/content/05/9776505/html/wp-content/plugins/jetpack/

    Plugin install failed."

    I'm not very computer smart- can someone please help?!

    Thank you!

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #

    Could you please log in to your site via FTP, and delete the existing jetpack plugin files?

    Once you have done so you should be able to install Jetpack again, either via the Plugin installer in your dashboard, or manually via FTP.

  3. thechicagolifeblog
    Member
    Posted 2 years ago #

    I'm sorry to be naive, but I don't think I use an FTP? I'm very new to this. Any specific instructions on how to delete the existing files?

    Thank you SO much for your help!

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #

    You can find more information about FTP and FTP clients here:
    http://codex.wordpress.org/FTP_Clients
    http://codex.wordpress.org/Uploading_WordPress_to_a_remote_host

    If that doesn't help, your hosting provider should be able to provide you with your FTP login details.

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