Support » Fixing WordPress » Jetpack produces white screen

  • After updating jetpack, some of my multisite-sites are white. Some are working and sites outside of MU are working too.

    I tried to deactivate all plugins and only jetpack was active – didn’t solve the problem. What can I do please?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi,

    Could you add this line of code:

    define( 'WP_DEBUG', true );
    

    to the wp-config.php file located in wp-content folder (through FTP) and check again your website? This time, an error message should appear. Just copy that right here and we’ll find together what’s causing this issue.

    Yes, you’re right:

    
    Notice: wpdb::escape is deprecated since version 3.6.0! Use wpdb::prepare() or esc_sql() instead. in /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/functions.php on line 3860
    
    Notice: wp_register_script was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or login_enqueue_scripts hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.0.) in /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/functions.php on line 4161
    
    Notice: wp_register_script was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or login_enqueue_scripts hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.0.) in /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/functions.php on line 4161
    
    Notice: wp_register_script was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or login_enqueue_scripts hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.0.) in /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/functions.php on line 4161
    
    Notice: wp_register_script was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or login_enqueue_scripts hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.0.) in /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/functions.php on line 4161
    
    Notice: wp_register_style was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or login_enqueue_scripts hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.0.) in /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/functions.php on line 4161
    
    Deprecated: Non-static method Tpcmem_Log::getInstance() should not be called statically in /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-content/plugins/tpc-memory-usage/tpcmem-core.php on line 27
    
    Fatal error: Uncaught Error: Class 'Jetpack_Simple_Payments' not found in /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-content/plugins/jetpack/modules/widgets/simple-payments.php:479 Stack trace: #0 /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/class-wp-hook.php(286): register_widget_jetpack_simple_payments('') #1 /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/widgets.php(1649): do_action('widgets_init') #4 /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/class-wp-hook.php(286): wp_widgets_init('') #5 /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #6 /var/www/vhosts/h2660562.stratoserver.net/best-sup in /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-content/plugins/jetpack/modules/widgets/simple-payments.php on line 479

    Hi,

    Thanks for sharing these errors. It seems that Jetpack 6.3.1 had a little problem that was fixed in 6.3.2 released 2 days ago (https://jetpack.com/2018/07/04/jetpack-6-3-2-simple-payment-fix/). Could you make sure that the plugin is updated to the latest version, please?

    Also, what’s the version of PHP that you’re using?

    Oh, I forgot. I had installed 6.3.3 and for the problems I reinstalled 6.3.2 and then 6.3.1 . I’m sorry, please forgive me. I returned to 6.3.3 again:

    
    Notice: wpdb::escape is deprecated since version 3.6.0! Use wpdb::prepare() or esc_sql() instead. in /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/functions.php on line 3860
    
    Notice: wp_register_script was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or login_enqueue_scripts hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.0.) in /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/functions.php on line 4161
    
    Notice: wp_register_script was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or login_enqueue_scripts hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.0.) in /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/functions.php on line 4161
    
    Notice: wp_register_script was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or login_enqueue_scripts hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.0.) in /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/functions.php on line 4161
    
    Notice: wp_register_script was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or login_enqueue_scripts hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.0.) in /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/functions.php on line 4161
    
    Notice: wp_register_style was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or login_enqueue_scripts hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.0.) in /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/functions.php on line 4161
    
    Deprecated: Non-static method Tpcmem_Log::getInstance() should not be called statically in /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-content/plugins/tpc-memory-usage/tpcmem-core.php on line 27
    
    Fatal error: Uncaught Error: Class 'Jetpack_Simple_Payments' not found in /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-content/plugins/jetpack/modules/widgets/simple-payments.php:479 Stack trace: #0 /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/class-wp-hook.php(286): register_widget_jetpack_simple_payments('') #1 /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/widgets.php(1649): do_action('widgets_init') #4 /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/class-wp-hook.php(286): wp_widgets_init('') #5 /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #6 /var/www/vhosts/h2660562.stratoserver.net/best-sup in /var/www/vhosts/h2660562.stratoserver.net/best-superblog.de/wp-content/plugins/jetpack/modules/widgets/simple-payments.php on line 479

    Hi @bestnetz,

    I’m sure that installing the 6.4 version of Jetpack will sort things out. Here’s the fix that was included in this update: https://github.com/Automattic/jetpack/pull/9871 (that’s addressing right the error that you have).

    Yes, it works. Thank you – God bless.

Viewing 6 replies - 1 through 6 (of 6 total)
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