Title: Jetpack Problem
Last modified: October 31, 2021

---

# Jetpack Problem

 *  Resolved [mareuxinos](https://wordpress.org/support/users/mareuxinos/)
 * (@mareuxinos)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/jetpack-problem-17/)
 * Hi, I can’t reach my blog because of Jetpack problem –> “Please check your Primary
   Site’s Jetpack connection”. Even to remove jetpack. What can I do, please help
   me.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjetpack-problem-17%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Mohamed Mehdi Benchalal](https://wordpress.org/support/users/muffinpeace/)
 * (@muffinpeace)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/jetpack-problem-17/#post-15024216)
 * Hi [@mareuxinos](https://wordpress.org/support/users/mareuxinos/)
 * It seems that you’ve had trouble accessing the WordPress.com dashboard because
   the Jetpack connection to your site was broken; however, I can see that this 
   was sorted and that your dashboard should load properly.
 * Do let us know if there’s anything else.
 * Best,
 *  Thread Starter [mareuxinos](https://wordpress.org/support/users/mareuxinos/)
 * (@mareuxinos)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/jetpack-problem-17/#post-15032087)
 * Hi Mahdi,
 * When I try to open, it is conducting me login and I see the message: _Two-Factor
   Authentication is required to access this site. Obtain your security configuration
   as configuring Two-Factor Authentication for authentication._
 * When I try to change security, the page load is took times and after that givin
   error message: _Unable to obtain authorization application setup information.
   Please try again later._
 * I can’t reach anywhere and I can’t change anything.
 *  Plugin Contributor [Dan (a11n)](https://wordpress.org/support/users/drawmyface/)
 * (@drawmyface)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/jetpack-problem-17/#post-15032942)
 * Hi there
 * It sounds like you’re still having trouble logging into your site. Since the 
   site has a WordPress.com Business plan, I’d suggest contacting WordPress.com 
   support directly so they can help you gain access again:
 * [https://wordpress.com/help/contact](https://wordpress.com/help/contact)

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Jetpack Problem’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Dan (a11n)](https://wordpress.org/support/users/drawmyface/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/jetpack-problem-17/#post-15032942)
 * Status: resolved