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[resolved] Jetpack Plugin Security Update (6 posts)

  1. LordLiverpool
    Member
    Posted 10 months ago #

    Hello

    This morning I got an email entitled

    "Jetpack Plugin Security Update for http://domain-name/: Please Upgrade Now"

    So I logged into the back-end of my site expecting to see a plugin update available for Jetpack to take me from 2.9.1 to 2.9.3 but there wasn't one. Why isn't an available update showing up in my dashboard?

    Not to be deterred I visited http://wordpress.org/plugins/jetpack/ and downloaded the zip file for 2.9.3

    But when I tried to upload the zip file I got the following error message:

    Installing Plugin from uploaded file: jetpack.2.9.3.zip
    
    Unpacking the packageā€¦
    
    Installing the pluginā€¦
    
    Destination folder already exists. /var/www/vhost/<em>domain-name</em>/httpdocs/wp-content/plugins/jetpack/
    
    Plugin install failed.
    
    Return to Plugins page

    Any ideas?

    Thanks

    https://wordpress.org/plugins/jetpack/

  2. I've deleted your duplicate topics. Once again your posts get flagged as spam and need to be released by a moderator. Please be patient and someone will release your posts.

    Regarding your problem have you attempted to manually update that plugin via FTP or via a ssh session?

    https://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation

    The dashboard should work but it's really important to get that plugin updated soon.

  3. LordLiverpool
    Member
    Posted 10 months ago #

    Hi Jan

    I apologise for being impatient, I have never ever posted any spam on WordPress and I never would! So I dont understand why I am flagged???

    Thanks for the tip, if I unzip the file, FTP it up, can I simply replace the old jetpack folder with the new one? no database changes are needed?

    Thanks very much

  4. Thanks for the tip, if I unzip the file, FTP it up, can I simply replace the old jetpack folder with the new one? no database changes are needed?

    I don't believe that going to version Jetpack 2.9.3 will require any database changes and that should get you past this security issue.

  5. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 10 months ago #

    Hi LordLiverpool,

    Have a look here for help on this as well:

    http://jetpack.me/support/how-to-install-the-security-update/#ftpupdate

    If you need furhter help, you can contact us directly:

    http://jetpack.me/contact-support/

  6. LordLiverpool
    Member
    Posted 10 months ago #

    @Jan Dembowski
    @Richard Archambault

    Thank you for your instructions, that worked perfectly!

    Best Regards

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