Title: Jetpack plugin not fully connecting Last modified: April 9, 2017 --- # Jetpack plugin not fully connecting * [marciokoko](https://wordpress.org/support/users/marciokoko/) * (@marciokoko) * [9 years, 4 months ago](https://wordpress.org/support/topic/jetpack-plugin-not-fully-connecting/) * When I try to connect to Jetpack it simply reports that it has connected successfully but when I return to my dashboard I still get the Connect to Jetpack button as if connection failed. And I don’t get any stats. I looked at the debug link at the bottom and found this. Can anyone help me fix it: * ``` [body] => {"error":"Communication error","error_description":"We were unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on and that Jetpack is installed, activated and connected with your WordPress.com account. If the error persists, try disconnecting and connecting Jetpack again."} [response] => Array ( [code] => 400 [message] => Bad Request ) [cookies] => Array ( ) [filename] => [http_response] => WP_HTTP_Requests_Response Object ( [response:protected] => Requests_Response Object {"error":"Communication error","error_description":"We were unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on and that Jetpack is installed, activated and connected with your WordPress.com account. If the error persists, try disconnecting and connecting Jetpack again."} [raw] => HTTP/1.1 400 Bad Request {"error":"Communication error","error_description":"We were unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on and that Jetpack is installed, activated and connected with your WordPress.com account. If the error persists, try disconnecting and connecting Jetpack again."} [headers] => Requests_Response_Headers Object ( ) ``` Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [9 years, 4 months ago](https://wordpress.org/support/topic/jetpack-plugin-not-fully-connecting/#post-9015870) * Can you please use Jetpack’s Debugger module to send us some more information about your site? 1. Go to the Jetpack page in your dashboard. 2. Click on the **Debug** link appearing at the bottom of the page. 3. Click the link that says **“click here to contact Jetpack support.”** 4. Fill in the description box and your name and email address. 5. Click the “Contact Support” button to send us the debug results privately. ** It’s best not to post this information on public forums, as it contains private details about your site.** * Thanks! * Thread Starter [marciokoko](https://wordpress.org/support/users/marciokoko/) * (@marciokoko) * [9 years, 4 months ago](https://wordpress.org/support/topic/jetpack-plugin-not-fully-connecting/#post-9015942) * I don’t have that link. When I follow the Debug link I get the links for: known conflicts list support pages support forums xmlrpc jetpacks development mode advanced debug results * Plugin Contributor [Lisa Schuyler](https://wordpress.org/support/users/lschuyler/) * (@lschuyler) * [9 years, 4 months ago](https://wordpress.org/support/topic/jetpack-plugin-not-fully-connecting/#post-9024951) * Hi [@marciokoko](https://wordpress.org/support/users/marciokoko/)! * That’s okay! Let’s find another way to troubleshoot this. * Could you post your site URL here, so I can have a look? * If you want it to remain private, you can also contact us via this contact form: [Contact Support](http://jetpack.com/contact-support/) * Thread Starter [marciokoko](https://wordpress.org/support/users/marciokoko/) * (@marciokoko) * [9 years, 4 months ago](https://wordpress.org/support/topic/jetpack-plugin-not-fully-connecting/#post-9027503) * yeah, its santiapps.com * Plugin Contributor [Lisa Schuyler](https://wordpress.org/support/users/lschuyler/) * (@lschuyler) * [9 years, 4 months ago](https://wordpress.org/support/topic/jetpack-plugin-not-fully-connecting/#post-9028227) * Hi [@marciokoko](https://wordpress.org/support/users/marciokoko/) ! * Could you check the WordPress Address (URL) and Site Address (URL) on your dashboard’s Settings -> General page? * Jetpack is detecting that these are set to “https” but no SSL certificate is found, so that causes insecure errors when Jetpack tries to communicate with [https://santiapps.com/xmlrpc.php](https://santiapps.com/xmlrpc.php) * Let me know if we can help further! * Thread Starter [marciokoko](https://wordpress.org/support/users/marciokoko/) * (@marciokoko) * [9 years, 3 months ago](https://wordpress.org/support/topic/jetpack-plugin-not-fully-connecting/#post-9034504) * I changed it to http. I still get the error. * Thread Starter [marciokoko](https://wordpress.org/support/users/marciokoko/) * (@marciokoko) * [9 years, 3 months ago](https://wordpress.org/support/topic/jetpack-plugin-not-fully-connecting/#post-9042248) * What else can I try? * Thread Starter [marciokoko](https://wordpress.org/support/users/marciokoko/) * (@marciokoko) * [9 years, 3 months ago](https://wordpress.org/support/topic/jetpack-plugin-not-fully-connecting/#post-9045827) * Hello?! Anyone? * [Wudman](https://wordpress.org/support/users/wudman/) * (@wudman) * [9 years, 3 months ago](https://wordpress.org/support/topic/jetpack-plugin-not-fully-connecting/#post-9057080) * I am having the same issue on a fresh WP install. Was watching this for solutions, but sans an answer, will just pull JetPack. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [9 years, 3 months ago](https://wordpress.org/support/topic/jetpack-plugin-not-fully-connecting/#post-9074135) * [@marciokoko](https://wordpress.org/support/users/marciokoko/) I can’t seem to be able to access your site right now: I only get a default page: [http://i.wpne.ws/kBoC](http://i.wpne.ws/kBoC) * Did you switch to a different domain? * [@wudman](https://wordpress.org/support/users/wudman/) Could you follow the instructions I posted above to send us more details about your site? * Thanks! Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Jetpack plugin not fully connecting’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) ## Tags * [connection issues](https://wordpress.org/support/topic-tag/connection-issues/) * 10 replies * 4 participants * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/jetpack-plugin-not-fully-connecting/#post-9074135) * Status: not resolved