Jetpack plugin disappeared and can't reinstall

  • Kimberly B

    (@kimberly-b)


    10 years ago

    Hi
    On Friday morning I received an email to say please update Jetpack because of a security warning. However when I logged in to update it, Jetpack was not there. I tried to reinstall it as a plugin but it came up with the following error:
    Installing Plugin: Jetpack by WordPress.com 2.9.3
    Downloading install package from https://downloads.wordpress.org/plugin/jetpack.2.9.3.zip…

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /websites/123reg/LinuxPackage22/vi/si/tf/visitfromthestork.co.uk/public_html/wp-content/plugins/jetpack/

    Plugin install failed.

    I then went to my FTP files and deleted the folder to make sure it DIDN’T exist, and tried again. Still the same error message. I then phoned my web hosts (123 reg) and they did exactly the same thing – deleted the folder and then I tried to reinstall it. The adviser said it had created a folder when I pressed install, but I am still getting an error. I have looked on the support forum and all it suggests is the same thing I have already done. I have no stats and no facebook or twitter feed for my site at the minute. My website is http://www.visitfromthestork.co.uk
    I have seen one thread that says install it manually but I have no idea how to do anything with code!

    Can anyone help? Would really like my stats back as launched my magazine on Friday!

Viewing 1 replies (of 1 total)
  • ninhog

    (@ninhog)

    9 years, 8 months ago

    Did you resolve this? I’m having the exact same issue!

    Recent plugin updates have been driving me crazy!!

    Jetpack disappeared and I can’t reinstall it. A message says the destination folder already exists but it doesn’t. Perhaps there’s a database link which hasn’t been cleared?

Viewing 1 replies (of 1 total)
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