Title: jetpack plugin deactivated
Last modified: August 31, 2016

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# jetpack plugin deactivated

 *  [Cheriseh](https://wordpress.org/support/users/cheriseh/)
 * (@cheriseh)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/jetpack-plugin-deactivated/)
 * I updated the jetpack plugin this morning – it was working fine before then. 
   I then received an error message regarding a php file and then got a message 
   to say the plugin was deactivated. I cannot find it under the deactivated plugins(
   or activate plugins) and when I try and install it again, it gives me a message
   stating the plugin is already installed. I cannot find the plugin in my list 
   of plugin to even delete it and to try reinstall it.
 * I have never had a problem with this plugin and it was the first one that I installed.
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [10 years, 3 months ago](https://wordpress.org/support/topic/jetpack-plugin-deactivated/#post-6975365)
 * Could you try to log in to your site via FTP or CPanel, and delete the existing
   Jetpack plugin folder, and reinstall the plugin manually as explained here:
    
   [http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation](http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation)
 * You’ll find the Jetpack plugin folder here:
 *     ```
       wp-content
          plugins
            jetpack - DELETE THIS FOLDER
       ```
   
 * If you’re not sure how to do this, you can ask your hosting company for help.
   They should also have documentation explaining how to edit or remove files from
   your site using FTP or a File Manager in your admin panel.
 * Let me know how it goes.

Viewing 1 replies (of 1 total)

The topic ‘jetpack plugin deactivated’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

## Tags

 * [jetpack plugin](https://wordpress.org/support/topic-tag/jetpack-plugin/)

 * 1 reply
 * 2 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/jetpack-plugin-deactivated/#post-6975365)
 * Status: not resolved