Title: Jetpack plugin blocking login
Last modified: April 3, 2021

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# Jetpack plugin blocking login

 *  Resolved [orrton](https://wordpress.org/support/users/orrton/)
 * (@orrton)
 * [5 years ago](https://wordpress.org/support/topic/jetpack-plugin-blocking-login/)
 * Jetpack continually blocks my login, has been an ongoing issue for 12 months 
   despite whitelisting the IPs. Several support conversations have not resolved
   this ridiculous issue. Help, need this fixed!
 * The plugin is completely inconsistent, when trying to access my login page it
   is pot luck whether I will be given an error message saying Jetpack has blocked
   my site etc, yet if I hit refresh it may give me my login page, or a 404-error
   or the same Jetpack error. It has become impossible to run my business, I have
   several authors trying to login and post content, yet they cannot.
 * Is there an alternative to Jetpack that actually works?!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Jen H. (a11n)](https://wordpress.org/support/users/jenhooks/)
 * (@jenhooks)
 * [5 years ago](https://wordpress.org/support/topic/jetpack-plugin-blocking-login/#post-14279702)
 * Hey [@orrton](https://wordpress.org/support/users/orrton/),
 * We’d love to take a look at this for you, but we need your site’s URL to do any
   kind of targeted troubleshooting.
 * Jetpack’s Protect function looks at the incoming IP address when you try to login,
   and compares it against our network of blocked IPs. This works pretty well, unless
   Jetpack’s Protect is being told the wrong IP address by your site’s server.
 * In some cases, hosts report their own IP address to Protect, which means that
   every single time someone with a WordPress site on the same hosting server as
   yours entered the wrong password, Protect thought it was the same person. If 
   your hosting provider has several hundred WordPress sites on the same server/
   IP, that adds up fast, leading to a ban on the IP.
 *  Thread Starter [orrton](https://wordpress.org/support/users/orrton/)
 * (@orrton)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/jetpack-plugin-blocking-login/#post-14303231)
 * Hi [@jenhooks](https://wordpress.org/support/users/jenhooks/),
 * Thanks for responding! That is interesting to know… the URL is [http://waterpurificationguide.com/newposts](http://waterpurificationguide.com/newposts)
 * Any further help you can give would certainly be appreciated!!
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [4 years, 12 months ago](https://wordpress.org/support/topic/jetpack-plugin-blocking-login/#post-14306591)
 * Thank you. It does appear that are some configuration issues with the way your
   site stores and reports its visitors’ IP addresses. All visitors are currently
   identified with the same IP address, the address of the server where your site
   is hosted.
 * Could you reach out to your hosting provider, and ask them to take a look at 
   your site’s configuration so IP headers (`HTTP_X_FORWARDED_FOR`, `HTTP_X_REAL_IP`,`
   REMOTE_ADDR`) can store and report the correct IP addresses of your site’s visitors?
 * Until that issue is fixed on your server, I’m afraid I can only recommend that
   you deactivate the Protect feature from your site.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Jetpack plugin blocking login’ is closed to new replies.

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## Tags

 * [login](https://wordpress.org/support/topic-tag/login/)

 * 3 replies
 * 3 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [4 years, 12 months ago](https://wordpress.org/support/topic/jetpack-plugin-blocking-login/#post-14306591)
 * Status: resolved